Carolina Daniela Acuna Rivas
Des Plaines,IL
Summary
Dynamic manager with a proven track record at Sugar Bowl, excelling in budget management and conflict resolution. Recognized for enhancing team productivity and customer satisfaction through effective communication and relationship building. Committed to fostering a positive work environment while implementing cost control measures that significantly increased profits.
Overview
2022
2022
years of professional experience
Work History
Manager
Sugar Bowl
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Caregiver
Brookdale Assisted Living
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Care Assistant
Amada Senior Care
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Secretary
Velasco Services
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Secretary's Assistant
Master Pro Painting
06.2019 - 11.2021
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Jimenez Institute
San Jose Costa Rica 12.2009
Skills
- Budget management
- Inventory control
- Appointment scheduling
- Customer service
- Document preparation
- Team building
- Conflict resolution
- Employee recruitment
- Care plan implementation
- Compassionate care
- Effective communication
- Time management
- Problem solving
- Relationship building
- Detail orientation
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Shift scheduling
- Schedule preparation
- Business administration
- Expense tracking
- Computer skills
- Positive attitude
- Multitasking
- Staff training
- Scheduling and coordinating
Languages
Spanish
Native or Bilingual
Timeline
Secretary's Assistant
Master Pro Painting
06.2019 - 11.2021
Manager
Sugar Bowl
Caregiver
Brookdale Assisted Living
Care Assistant
Amada Senior Care
Secretary
Velasco Services
Jimenez Institute
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