Carolina Castillo
Coral Gables,FL
Summary
Dynamic strategic Vice President of Human Resources with expertise in performance management, succession planning & process improvement, with strong communication & interpersonal skills and attention to detail. That creates business partnerships and builds trust with managers and employees to create a positive work environment and a strong organizational culture.
Overview
18
18
years of professional experience
Work History
Vice President for Human Resources
Community Health Of South Florida Inc. CHI
2018.06 - 2022.05
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Devised hiring and recruitment policies for 700+-employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Developed Training & Development department to provide soft skills training, systems training.
- Implemented a Learning Management Software (LMS) for company wide trainings.
- Provided guidance and consultation to leaders to identify strategies to meet short and long-term business needs.
- Developed accountability method of established policies, procedures and employee handbook for over 700 employees.
- Developed comprehensive recruitment strategy with 2 step screening process and interview guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
Human Resources Director
Cigna HealthSpring dba Leon Medical Centers Health Plans, Inc: Managed Care Fortune 500 Company with 5,000+ employees.
2008.08 - 2016.06
- Strategic HR business partner, supporting Market President & Executive Team in Miami, National Compliance team & the National Sales team with talent management, succession planning, employee relations and overall positioning organization for success.
- Implemented succession plans that identified top talent and developed diverse talent across the organization, showcasing high potential talent and ensured utilization of internal resources.
- Worked closely with Compensation to position Miami market staff competitively, mapping jobs, utilizing national salary data to set goals that allow for proper bandwith.
- Served as market liason to implement Corporate initiatives including timely communication of those initiatives, such as performance management systems.
- Spearheaded the design and development of the Sales Compensation plan, and then successfully implemented the plan to retain and attract new talent.
- Instrumental partner during the Cigna acquisition of HealthSpring in 2012.
- Responsible for development of annual FTE budgets, monitored daily and reconciled staffing and offcycle promotions to budget.
- Conducted employee relations investigations.
- Served as a mentor & coach to the Executive teams to ensure effective communication and retention of key staff.
- Resolved employment related disputes through proactive communication.
Human Resources Manager
American Engineering Group. Inc
2007.07 - 2008.08
Human Resources Generalist
Target Engineering Group Inc
2006.10 - 2007.06
Human Resources Manager
Metric Engineering Inc
2006.02 - 2006.09
Human Resources Specialist/Communications Specialist
UPS Air Cargo
2005.08 - 2006.02
- Managed staff of six, empowered them to work to the best of their abilities.
- Recruited & staffed cargo operation, gateway operation and hub operation for the Americas Region.
- Coordinated annual meetings in LATAM & Miami where Country Managers presented business plan for the upcoming year and discussed previous year & effectiveness to plan.
- Sent Communications throughout entire Americas Region including Canada, Latin America (LATAM) and Miami.
- Posted all relevant information on Communications boards.
- Translated Inside UPS, a bi-monthly newsletter sent out corporate wide & worked with local printer to send out to the entire region.
- Worked alongside health & safety conducting audits of the facilities & made sure all departments were compliant with corporate standards as well as federal standards such as ADA & OSHA.
- Conducted EDR (Employee Dispute Resolution) training.
- Developed feedback mechanism in order to generate feedback from staff.
- Conducted employee relations meetings and implemented a recognition program.
- Member of the Crisis Management team, was trained to communicate to staff during a crisis.
- Assisted employees with benefits and FMLA questions.
Human Resources Benefits Specialist
The Biltmore Hotel
2004.05 - 2005.08
- Reconciliation of all insurance bills such as Medical, dental, short & long term disability, life insurance, vision care.
- Entered all insurance deductions into ADP & Paychex.
- Conducted orientation with all newly hired employees and explained benefits package.
- Created a second orientation where employees went through a detailed explanation of what benefits the hotel offered and what the cost of insurance would be for them & their families.
- Held quarterly benefits week where employees had the opportunity to meet with our insurance broker as well as sign onto to other benefits.
- Added a Vision Care plan to the benefits package.
- Developed and maintained a relationship with all brokers and insurance company representatives.
- Handled employee relations and documented all incidents relating to employee benefits.
- Served as a liaison between the executive committee of the hotel and the insurance broker to bring the most competitive benefits to our property and for our employees.
- Administered COBRA & HIPAA paperwork and maintained a spreadsheet with all payments from terminated employees.
- Handled all FMLA cases and created a filing system separate from employee files.
- Conducted Employee Relations investigations and documented all cases, then worked with the department manager to resolve issues.
- Recruited for all positions in the hotel, specifically Housekeeping, Food & Beverage and Front Desk Staff.
- Investigated Unemployment claims and submitted the employer response with all relevant documentation.
- Handled Workers Compensation Claims.
- Organized employee events such as employee Olympics, cookies with santa, holiday parties etc.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL12.2005
MBA - undefined
Florida International University
Miami, FLSkills
- Excellent communication skills
- High emotional intelligence
- Seasoned & dependable
- Employee coaching
- Performance management systems
- Change management
languages
Fluent in English & Spanish
Accomplishments
Received the Presidents Award in 2009 and 2011 from HealthSpring of Florida President
Timeline
Vice President for Human Resources
Community Health Of South Florida Inc. CHI
2018.06 - 2022.05
Human Resources Director
Cigna HealthSpring dba Leon Medical Centers Health Plans, Inc: Managed Care Fortune 500 Company with 5,000+ employees.
2008.08 - 2016.06
Human Resources Manager
American Engineering Group. Inc
2007.07 - 2008.08
Human Resources Generalist
Target Engineering Group Inc
2006.10 - 2007.06
Human Resources Manager
Metric Engineering Inc
2006.02 - 2006.09
Human Resources Specialist/Communications Specialist
UPS Air Cargo
2005.08 - 2006.02
Human Resources Benefits Specialist
The Biltmore Hotel
2004.05 - 2005.08
Bachelor of Science - Hospitality Management
Florida International University
MBA - undefined
Florida International University
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