Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Work Availability
Quote
Timeline
OfficeManager

Carolina M. Rivera Ortiz

Waukegan,IL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Office Manager

Dr. Mari Benitez DPM
Waukegan, IL
06.2022 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts and generated reports for company database.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed office operations while scheduling appointments.

Accounting Clerk

Supermercados Maximo
Cataño, Puerto Rico
02.2020 - 06.2022
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Input high volume of monthly invoices with consistent accuracy.
  • Balanced and submitted financial reports for review and approval.
  • Communicated with suppliers to reconcile invoice payments.
  • Reported financial data and updated financial records in ledgers and journals.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Assisted in review and revision of budgets based on business needs.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Researched and recorded origins, provenance and historical significance of archival materials.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Prepared variety of different written communications, reports and documents.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Analyzed accounting systems for efficiency and effectiveness.

Waitress

La Vaca Enfurecida
Dorado, Puerto Rico
12.2017 - 02.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials and took drink orders.
  • Patrolled area to prevent thefts of parked cars or items in cars.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Lifted and removed barricades to open or close parking areas.

Customer Service Associate

The Home Depot
Bayamón, Puerto Rico
11.2016 - 07.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

BBA - Accounting

University of Puerto Rico - Bayamon
Bayamon, PR
05.2018

High School Diploma -

Emilio R. Delgado High School
Corozal, PR
05.2012

Skills

  • Report Preparation and Analysis
  • Office Management
  • Staff Training
  • Processing Checks and Invoices
  • Effective and Professional Communication
  • Flexible and Adaptable
  • Active Listening
  • MS Office
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Accounting and Bookkeeping
  • Accounts Payable and Receivable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Hobbies

  • Reeding
  • Traveling
  • Listening to music
  • Playing Video Games

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Office Manager

Dr. Mari Benitez DPM
06.2022 - Current

Accounting Clerk

Supermercados Maximo
02.2020 - 06.2022

Waitress

La Vaca Enfurecida
12.2017 - 02.2020

Customer Service Associate

The Home Depot
11.2016 - 07.2018

BBA - Accounting

University of Puerto Rico - Bayamon

High School Diploma -

Emilio R. Delgado High School

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Carolina M. Rivera Ortiz