Overview
Work History
Education
Skills
Accomplishments
Languages
Career goals
contact me
Timeline
Generic

Carolina Menes

Lehigh Acres,FL

Overview

7
7
years of professional experience

Work History

Server/Manager

Casa Lupita Cafe
02.2017 - 08.2021
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Liaised between servers and upper management to address issues and manage challenges.

Personal Shopper

Walmart
09.2021 - 10.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Restaurant Team Member

Starz
05.2023 - 07.2023
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.

Instacart Shopper

Instacart
05.2022 - 11.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Consulted with customers on food selections and custom order requests.

Education

High School Diploma -

Dunbar High School
Fort Myers, FL
06.2016

Associate of Arts - Crime Scene Investigation

Florida SouthWestern State College
Fort Myers, FL
2021

Bachelor of Science - Forensic Studies

Florida Gulf Coast University
Fort Myers, FL
08.2024

Skills

  • I have experience using IBM SPSS Statistics software
  • I possess a high level of proficiency in the use of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook, as well as other computer skills
  • I speak fluent Spanish
  • I am currently learning Chinese and Korean
  • I possess critical thinking and problem-solving skills, as well as other digital literacy and proficiency with social media platforms
  • I am organized, ambitious, and I have a passion for growth and improvement

Accomplishments

During my high school years, I spent numerous hours volunteering for the Lehigh Acres Regional Hospital, which allowed me to make a positive impact on the community.

Through my community service, I was able to help local senior residents feel better. Additionally, I helped to organize events and provided companionship to the elders of the community.

My community service taught me the importance of giving back and making a difference in the lives of others. It allowed me to connect with older adults and gain a better understanding of their experiences and perspectives. Said volunteering experience served to develop empathy, compassion, and a sense of purpose.


Additionally, I was recognized for my Math knowledge in 2016 and successfully completed an AP Spanish course.


During my time at Florida SouthWestern State College, I was congratulated for being named to the Dean's List.

I am proud to say that I worked hard to achieve academic excellence, and I was recognized on the Spring 2020 Dean’s List for my efforts.


While being in FSW, I donated blood multiple times to help hospitals and those in need of a blood transfusion.


In December of 2022, I spent numerous hours contributing to keeping my city clean by picking up litter at a local park (Veterans Park) as part of a class project.


In 2023, I became a member of The National Society of Leadership and Success (NSLS), which is the largest leadership honor society in the United States.

Languages

Spanish
Native or Bilingual

Career goals

My background in forensic studies, combined with my passion for problem-solving and love for helping others, has driven me to pursue a career as a crime scene investigator (CSI), where I can use my skills to make a difference while helping bring justice to victims and their families. 

contact me

I can be reached through my personal email for further inquiries and/or comments

carolinamenes123@gmail.com

Timeline

Restaurant Team Member

Starz
05.2023 - 07.2023

Instacart Shopper

Instacart
05.2022 - 11.2023

Personal Shopper

Walmart
09.2021 - 10.2022

Server/Manager

Casa Lupita Cafe
02.2017 - 08.2021

High School Diploma -

Dunbar High School

Associate of Arts - Crime Scene Investigation

Florida SouthWestern State College

Bachelor of Science - Forensic Studies

Florida Gulf Coast University
Carolina Menes