Carolina Mercedes
Orlando
Summary
Office professional with 5+ years of experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic to provide excellent customer service.
Overview
5
5
years of professional experience
Work History
Medical Billing Specialist
Edwards Electronic Processing
12.2024 - 07.2025
- Maintained strong working relationships with healthcare providers and patients ensuring great customer service.
- Fostered clear communication with health insurance agents regarding billing-related matters.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
- Handled account payments, monitored outstanding invoices and performed collections duties.
Estimate Coordinator
R & B Lawncare, LLC
03.2020 - 07.2024
- Managed office activities by maintaining communication with clients, tracking records and filing all documents.
- Received and responded to requests via letter, email, telephone and in person approaches.
- Maintained master schedule and set up appointments.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Phlebotomy
Cambridge College of Healthcare & Technology
Altamonte Springs, FL02-2023
Public Safety Telecommunications
Lake Technical College
Eustis, FL12-2021
Skills
- Bilingual (Spanish)
- Customer Relations
- Flexible and Adaptable
- Administrative support
Timeline
Medical Billing Specialist
Edwards Electronic Processing
12.2024 - 07.2025
Estimate Coordinator
R & B Lawncare, LLC
03.2020 - 07.2024
Phlebotomy
Cambridge College of Healthcare & Technology
Public Safety Telecommunications
Lake Technical College
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