Caroline Abbott, SHRM-CP, PHR
Philadelphia,PA
Summary
Accomplished human resources (HR) expert with proven success administering sustainable and effective HR operations. Demonstrated expertise in HR policies, programs, and procedures. Champion of utilizing best practices to form a productive workforce. Forward-thinking planner with accomplished history of contributing to organizational goals through efficient and creative HR initiatives.
Human resources professional with substantial experience in driving organizational success through strategic HR initiatives. Demonstrates strong focus on team collaboration and consistently achieving results. Known for adaptability, reliability, and ability to manage diverse HR functions, including employee relations and performance management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Formstack
04.2023 - Current
- Strategic HR Partner: Collaborated closely with Legal, Corporate, Finance, Compliance, and Customer Experience teams to align HR strategies with business objectives
- Employee Relations & Engagement: Managed employee relations issues, conducted investigations, and implemented corrective action plans
- Led the launch of annual engagement surveys, analyzed results, and partnered with managers to develop and execute action plans to improve employee satisfaction and retention
- Talent Development & Performance Management: Developed and implemented career pathing programs to enhance employee growth and development
- Spearheaded the launch of annual performance review cycles, ensuring alignment with company goals and providing coaching and guidance to managers and employees
- HR Systems Implementation: Successfully led the implementation of a new HR system, Lattice, streamlining HR processes and improving data accuracy and accessibility
- Compliance & Risk Management: Ensured compliance with employment laws and regulations, conducted audits, and implemented risk mitigation strategies
Human Resources Manager
Seczetta Inc.
07.2021 - 01.2023
- Oversaw company-wide core HR processes, including onboarding, offboarding, benefits management, employee relations (ER), and leave administration
- Managed compensation strategy and payroll across three countries
- Advised management on employee issues, provided support on conflicts, and developed resolutions
- Headed effective organizational performance management system
- Orchestrated successful implementation for Learning Management System (LMS) and Human Resources Information System (HRIS)
- Facilitated establishment of company branches in the UK and Chile, providing strategic input and working in collaboration with third-party payroll and HR
- Pioneered HR policies and operating procedures aligned with overall business strategy; for example, Buddy and Mentorship Programs; new hire onboarding programs; and Diversity, Equity, and Inclusion training
People & Culture Coordinator/Recruiter
Upserve by Lightspeed
04.2019 - 07.2021
- Directed talent acquisition activities across Product & Engineering, Finance, and Marketing roles
- Administered HR processes, including coordination with payroll, leave of absences, and exit and stay interviews with employees
- Organized employee changes in HRIS system
- Advised on ER issues related to employment law by coordinating with attorneys to process work visas
- Attained recognition for capacity to identify, attract, secure, and retain hard-to-find candidates
- Developed administrative HR processes for the Sales and Marketing organization, with total oversight of over 250 employees
Recruitment Manager
Ocean House Management Collections
10.2018 - 04.2019
- Planned and implemented recruitment efforts and retention for four luxury hotels managed by OHM Collections
- Acquired key partnerships to promote hotel brand and workplace culture, attracting top talent to the company
- Lead company HR in the absence of the Human Resources Manager with seamless attainment of HR objectives
- Generated hire of over 300 employees within six months in preparation for summer peak season
Human Resources Leader in Development
Omni Hotels and Resorts
01.2018 - 10.2018
- Fostered productive workforce and employee engagement through staff training initiatives
- Guided HR practices including employee paid time off, leave of absence policy compliance, benefits administration, and processing of new hire paperwork
- Monitored adherence to employment and HR-related laws and local, state and federal regulations
- Partnered with senior union leaders to monitor adherence with the Collective Bargaining Agreement from both parties
- Fostered confidential and equitable data practices following employee counseling, investigations, and disciplinary procedures
- Coordinated a new Collective Bargaining Agreement with local union in consultation with senior leadership, being the hotel's general manager and area general manager
- Directed training of new HR Director and new HR Manager
Education
Bachelor of Science - Travel, Tourism, & Hospitality Management
Johnson & Wales University
Providence, RISkills
- Talent Acquisition
- Performance Management
- Human Resource Information Systems (HRIS)
- Employee Relations
- Strategic planning
- HR policies development
- Legal Compliance
- Conflict Resolution
- Personnel Administration
Certification
- Professional in Human Resources, HRCI, 04/22
- Certified Professional, Society for Human Resources Management (SHRM-CP), SHRM, 07/22
Accomplishments
- Launched organizational branches in the UK and Chile through proactive action planning and effective organization design.
- Spearheaded peak season recruitment, hiring over 300 employees within six months.
- Devised efficient employee engagement procedures to align with overall business strategy.
Timeline
Human Resources Business Partner
Formstack
04.2023 - Current
Human Resources Manager
Seczetta Inc.
07.2021 - 01.2023
People & Culture Coordinator/Recruiter
Upserve by Lightspeed
04.2019 - 07.2021
Recruitment Manager
Ocean House Management Collections
10.2018 - 04.2019
Human Resources Leader in Development
Omni Hotels and Resorts
01.2018 - 10.2018
Bachelor of Science - Travel, Tourism, & Hospitality Management
Johnson & Wales University
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