Toast 3yrs
Caroline Adams
Server
Austin,TX
Summary
Professional Server successful at providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Server
TLC
Austin, TX
02.2019 - 05.2021
- Worked with Toast POS to: place orders, manage bills, handle comps/voids, 86 items, edit quantities.
- Well versed in COVID-19 restaurant policies/guidelines working consistently through pandemic.
- Operated independently when lacking supervisor, managing comps/voids for staff and customer service issues.
- Maintained thorough menu knowledge: sufficiently answering questions regarding menu item sourcing, ingredients and cooking methods.
- Hosted 2+hr wait high-traffic restaurant while maintaining calm, professional demeanor taking into consideration ticket times and quality of service in section before seating.
Server/Hostess
South Congress Cafe
Austin, TX
07.2018 - 02.2020
- Assisted manager in daily Operations, servicing customer complaints, creating alternative solutions, and problem-solving as needed.
- Multi-tasking while maintaining section with sales ranging between $500-$2800 daily.
- Passionate about Customer Service setting examples of: professionalism, ownership, and initiative
- Maintained OSHA standards at all times.
Event Coordinator/Management
Bar Bleu
Houston, TX
08.2016 - 07.2017
- Planned, designed, and directed the execution of both Corporate and Private Events, for prestigious clientele; ranging in size from 12-250 persons.
- Monitor event activities to ensure compliance with applicable Laws & Regulations, the satisfaction of all attendees, and the swift resolution of any problems that arise.
- Maintained portfolio of Vendors & Clients, serving as primary point of contact: offering on-demand 24/7 availably.
- Collaborated with vendors to meet client expectations managing budgets between $5,000-$75,000.
Captain Server, Admin, Host, Private Events
La Griglia - River Oaks
Houston, TX
05.2012 - 09.2014
- Responsible for accounts receivable (invoiced 50+ vendors weekly) entered into software Menu Link, copied/filed, reconciling any discrepancies.
- First Female Team Captain in the restaurant's 25+year history.
- Strong understanding of European "team-style" service; promoted from Front Wait, to Captain, and lastly Captain of the VIP section.
- Trained in "French" Service, included deboning of whole fish & the breakdown of various shellfish tableside.
- Gained Knowledge of Italian, Californian, French wines, Aperitifs & Digestifs.
Education
Associate of Science - Behavioral Sciences
University of Phoenix
08.2014 - 05.2019
Skills
Conflict Resolution
Software
Open Table 4yrs
Aloha 4yrs
Menu Link 2yrs
Certification
TABC
Timeline
Server
TLC
02.2019 - 05.2021
Server/Hostess
South Congress Cafe
07.2018 - 02.2020
Event Coordinator/Management
Bar Bleu
08.2016 - 07.2017
Associate of Science - Behavioral Sciences
University of Phoenix
08.2014 - 05.2019
Captain Server, Admin, Host, Private Events
La Griglia - River Oaks
05.2012 - 09.2014
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