Caroline Alden
New Buffalo,MI
Summary
Dynamic Bartender Shift Manager with a proven track record at Brewster’s Italian Cafe, excelling in customer satisfaction and team leadership. Skilled in POS system operation and maintaining cleanliness standards, I developed innovative drink recipes that boosted sales and fostered a positive work environment through effective communication and recognition of staff achievements.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Brewster’s Italian Cafe
05.2019 - Current
- Resolved customer complaints efficiently, maintaining high service quality and repeat business.
- Implemented staff scheduling systems, ensuring optimal coverage during peak hours.
- Collaborated with kitchen staff to coordinate food pairings with beverage offerings.
- Analyzed customer feedback to refine service processes and enhance overall experience.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server
Brewster’s Italian Cafe
05.2019 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Pastry Chef
Brewster’s Italian Cafe
05.2020 - 05.2023
- Crafted high-quality pastries and desserts, ensuring adherence to recipes and presentation standards.
- Collaborated with kitchen staff to streamline production processes and enhance service efficiency.
- Monitored inventory levels of baking supplies, assisting in timely ordering to prevent shortages.
- Implemented best practices for food safety and sanitation, maintaining clean and organized workstations.
- Trained new team members on pastry techniques and equipment usage, fostering skill development.
- Developed seasonal dessert menus, incorporating feedback from customers to drive sales improvement.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Bartender Shift Manager
Lake Street Eats
09.2016 - 07.2019
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders, enhancing team performance and service standards.
- Managed inventory levels, optimizing stock usage to reduce waste and costs.
- Developed innovative cocktail recipes, improving customer satisfaction and drink sales.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Server
Lake Street Eats
09.2016 - 07.2019
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on menu offerings and service protocols.
- Utilized POS system efficiently to process transactions and manage orders.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Gathered feedback from guests to improve service quality and satisfaction levels.
- Supported inventory management by monitoring stock levels and reporting shortages to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
River Valley High School
Three Oaks, MISkills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Health and safety
- Outgoing personality
Timeline
Pastry Chef
Brewster’s Italian Cafe
05.2020 - 05.2023
Bartender Shift Manager
Brewster’s Italian Cafe
05.2019 - Current
Server
Brewster’s Italian Cafe
05.2019 - Current
Bartender Shift Manager
Lake Street Eats
09.2016 - 07.2019
Server
Lake Street Eats
09.2016 - 07.2019
High School Diploma -
River Valley High School