Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Caroline Arias

Hollywood,FL

Summary

Safety protocol expert with extensive experience in equipment maintenance and customer service. Demonstrated ability to resolve conflicts and enhance travel experiences for passengers with disabilities. Committed to ensuring safety and satisfaction in all interactions.

Overview

2
2
years of professional experience

Work History

Passenger Service Agent

Prime Flight
Fort Lauderdale, Florida
10.2024 - Current
  • Managed baggage handling processes, including tracking and loading luggage efficiently.
  • Provided excellent customer service to passengers during check-in and boarding.
  • Assisted passengers with special needs, ensuring a smooth travel experience.
  • Resolved passenger inquiries and complaints with professionalism and empathy.
  • Monitored flight schedules, updating passengers on delays or gate changes promptly.
  • Collaborated with team members to enhance overall operational efficiency at the airport.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Salary $38,400 ( 37Hrs/Week )

AMB Aviation

AMB
Fort Lauderdale, Florida
06.2024 - 10.2024
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped customers enter airplane, locate seat and stow luggage.
  • Backed wheelchairs down jetways to safely overcome decline of ramp.
  • Followed safety protocols to ensure secure patient transportation at all times.
  • Assist passengers in the aircraft with disabilities.
  • Salary $23,800 ( 25Hrs/Week )

Wheelchair Agent

Falcon Airport Services
Fort Lauderdale, Florida
04.2023 - 06.2024
  • Collaborated with airline staff to ensure smooth passenger transitions.
  • Maintained cleanliness and functionality of mobility aids and equipment.
  • Communicated effectively with passengers to understand their specific needs.
  • Assisted passengers with mobility needs during boarding and disembarking.
  • Assisted customers with baggage claims.
  • Adhered to safety protocols for transporting individuals with disabilities.
  • Greeted customers, answered questions and discussed services.
  • Ensure the safety and security of the aircraft for whoever enters and leaves, including maintenance personnel, flight attendants, agents, pilots, cleaners, etc.
  • Salary: $18,200 (24 hrs/week).

Education

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens
06-2013

Some College (No Degree) - Sonography

Broward College
Hollywood, FL

Skills

  • Mobility assistance
  • Equipment maintenance
  • Safety protocol adherence
  • Customer service
  • Baggage handling
  • Effective communication
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Needs assessment
  • Professionalism and courtesy
  • Passenger assistance
  • Baggage handling abilities
  • Passenger ramp assistance
  • Security screenings
  • Airport security
  • Boarding assistance

Languages

English
Full Professional
Spanish
Full Professional

Affiliations

Long Distance running, hiking, gym, reading history books and volunteer work for children's day care

References

References available upon request.

Timeline

Passenger Service Agent

Prime Flight
10.2024 - Current

AMB Aviation

AMB
06.2024 - 10.2024

Wheelchair Agent

Falcon Airport Services
04.2023 - 06.2024

High School Diploma -

Hialeah Gardens Senior High School

Some College (No Degree) - Sonography

Broward College

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