Hi, I’m
Caroline Auelua
Seattle,WA
Summary
Efficient and focused professional in mail sorting and processing operations. Known for high productivity levels and ability to complete tasks swiftly with precision. Skilled in operating advanced mail processing machinery, managing postal routing systems, and ensuring the accurate distribution of parcels. Excel in teamwork, problem-solving, and adaptability, contributing to seamless operational flow and customer satisfaction.
Overview
11
years of professional experience
Work History
Fed Ex GroundAuburn, WA
Mail Handler
06.2022 - 11.2023
Job overview
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Delivered packages to post offices, businesses, and residences utilizing company vehicle.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Maintained accurate records of all incoming and outgoing mail items.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Weighed mail to determine correct postage.
- Performed daily maintenance checks on vehicles used for deliveries.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
LMG Holdings / Lifesafer interlockKent, Washington
Customer Service Representative
02.2020 - 01.2022
Job overview
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed positive relationships with customers through friendly interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
Credit One Bank (call center)Renton, Washington
Collections Agent
02.2018 - 01.2020
Job overview
- Contacted customers and explained debt management to encourage timely debt payments.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Developed collection methods to achieve or exceed company financial goals.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Accepted and processed customer payments and applied toward account balances.
- Upheld privacy and security requirements for customer information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Development Bank of American SamoaPago Pago, AS
Grant Writer
05.2013 - 06.2016
Job overview
- Organized financial documents required by the grantor to support the application process.
- Monitored changes in regulations related to grant writing activities, making adjustments where necessary.
- Attended meetings or events related to potential or awarded grants.
- Analyzed developments in specific fields to determine need for revisions in previously published materials.
- Drafted, assessed and corrected high-quality proposals to pursue grants, donations and contracts.
- Developed and wrote technical documentation for products.
- Created key messaging, concept notes and supporting information to compel engagement.
- Comprehended new content functionality through research, testing and interviewing.
- Worked collaboratively with internal teams across departments when preparing applications.
Education
Faasao High SchoolAmerican Samoa
High School Diploma
Cerritos CollegeNorwalk, CA
Associate of Science from Accounting and Finance
Community College of American SamoaAmerican Samoa
Associate of Arts from Accounting And Finance
Skills
- Handling and sorting mail
- Skid tagging
- Mail delivery
- Mail handling
- Report writing skills
- Compliance
- Non-profit organization funding
- Report writing
- Presentation development
- Strong research skills
- Grant proposal development
- Banking relationship management
- Reviewing documents
- Due diligence
- Analyzing data
- Project management
- Staff management
- Debt negotiation
- Risk management policies
- Customer relationship management
- Analytical thinking
- Efficient data management
- Agile
- Troubleshooting and resolution
- Excellent communicator
- Advanced Microsoft office
- Technical reporting
- Workflows and queries
- Technical analysis
Timeline
Mail Handler
Fed Ex Ground
06.2022 - 11.2023
Customer Service Representative
LMG Holdings / Lifesafer interlock
02.2020 - 01.2022
Collections Agent
Credit One Bank (call center)
02.2018 - 01.2020
Grant Writer
Development Bank of American Samoa
05.2013 - 06.2016
Faasao High School
High School Diploma
Cerritos College
Associate of Science from Accounting and Finance
Community College of American Samoa
Associate of Arts from Accounting And Finance
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