Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Caroline Baird

Sumrall,MS

Summary

I am a passionate, high performing, seasoned Substance Abuse and Mental Health Admissions Administrator seeking an opportunity that will allow me to transition into a role that offers broader responsibilities and opportunities for professional development. I am eager to settle into a role where I can contribute expertise and leadership while continuing to support patients and their families achieve meaningful outcomes in their recovery journey.

Overview

5
5
years of professional experience

Work History

ADMISSIONS ADMINISTRATOR

Cliffside Malibu
Malibu, CA
09.2023 - Current
  • Proven ability to provide exceptional customer service and support, ensuring satisfaction and nurturing relationships with patients and families.
  • Provide empathy and compassion from a relatable/human perspective, using clear and effective communication skills.
  • Verify insurance using in-network and out-of-network benefits, being able to explain this in detail to clients and families. Negotiating private pay deals and collected payment efficiently from different sources.
  • Managed a caseload of 10-25 clients at a time, ensuring a seamless admissions process for all, from start to finish.
  • Maintained the highest call quality, best conversion rate, and highest number of admissions per month since the first month I started at Cliffside.
  • Expert at multitasking, time management, prioritization, organization.
  • Expert in Salesforce, Outlook, KIPU, call centers. Quick learner to all computer systems.
  • Ability to focus and work efficiently in a fast-paced, high-volume environment with many moving parts.
  • Flexibility with my time/schedule and passion for my role allows me to work outside of business hours, weekends, holidays.
  • Extended support to clients and families post-admission

ADMISSIONS COORDINATOR

Center for Discovery
Irvine, CA
01.2020 - 08.2023
  • Conducted intake assessments and documentation for new clients entering the program.
  • Maintained accurate and confidential client records in compliance with legal and ethical standards.
  • Managed intake process for new clients, conducting assessments, and developing individual treatment plans.
  • Coordinated with healthcare professionals to provide comprehensive care for clients with mental health concerns.
  • Managed extensive waiting lists for clients waiting for a spot to enter the program.
  • Verified insurance and relayed this information to patients and families.
  • Maintained relationships and established a strong sense of trust from first contact with patients and families.

Education

Texas Christian University
Fort Worth, TX
01.2011

High School Diploma -

Highland Park High School
Dallas, TX
01.2009

Skills

  • Time Management
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Professional Demeanor
  • Maintaining documents and records
  • Reliability
  • Effective Communication
  • Continuous Improvement
  • Task Prioritization
  • Conflict Resolution
  • Multitasking Abilities
  • Customer Service
  • Organization
  • Sales
  • Salesforce

Personal Information

Date of Birth: 07/26/90

References

References available upon request.

Timeline

ADMISSIONS ADMINISTRATOR

Cliffside Malibu
09.2023 - Current

ADMISSIONS COORDINATOR

Center for Discovery
01.2020 - 08.2023

Texas Christian University

High School Diploma -

Highland Park High School

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Caroline Baird