Work Preference
Overview
Work History
Education
Skills
Timeline
Summary
Certification
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Caroline Bergeon

Caroline Bergeon

Kalamazoo

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service RepresentativeCustomer Service Advocate

Work Type

Full TimeContract Work

Location Preference

RemoteHybridOn-Site
Location: Kalamazoo, USA
Open to relocation: No

Salary Range

$18/hr - $1000/hr

Important To Me

Career advancementWork-life balanceWork from home option4-day work weekPaid time off

Overview

19
19
years of professional experience
1
1
Certificate
7881
7881
years of post-secondary education

Work History

Customer Service Representative

ZAGG Invisible Shield
Kalamazoo
09.2025 - Current
  • Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
  • Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
  • Utilized CRM software to accurately document customer interactions, inquiries, and resolutions, maintaining comprehensive records for future reference
  • Assisted remote customers with product recommendations based on their specific needs and preferences, resulting in increased upsell opportunities
  • Provided step-by-step guidance to remote customers on how to navigate online platforms or use software applications effectively
  • Maintained up-to-date knowledge of company products/services as well as industry trends to provide accurate information and recommendations remotely
  • Identified patterns or recurring issues reported by remote customers and proactively communicated them to the appropriate departments for process improvement initiatives
  • Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible
  • Participated in regular training sessions/webinars provided by the company to enhance product knowledge as well as improve communication skills when dealing with remote customers

Retail Merchandiser

DRIVELINE RETAIL/ SAS MERCHANDISING
01.2023 - 08.2025
  • As a Retail Merchandiser, I go to various assigned stores to reset, cut in, stock, rearrange, remove/add discontinued/new product.
  • Resets pricing strips and arranges product accordingly.
  • Clean areas of Merchandising.
  • Documents inventory, photos of work completion, responses to work orders, communicates with store managers the work completed, reports given feedback.

Revenue Recovery Assistant

CONSUMERS ENERGY
Kalamazoo
06.2021 - 11.2021
  • As a revenue recovery assistant, I assisted customers by processing their payments, faxing or scanning over information to various departments as well as other clerical tasks.

Front Desk Associate

GOOD HOSPITALITY SERVICES INC.
Kalamazoo
03.2019 - 03.2020
  • Of the many responsibilities as a front desk associate, the main job is to assist guests with whatever their needs may be.
  • Things such as answering and directing phone calls to the appropriate extension, making reservations, checking guests in and out, printing invoices and emailing folios.
  • I also complete many general front office tasks, as well as keeping the public areas tidy and stocked.

Cashier

Wal-Mart
Paw Paw
10.2014 - 04.2015
  • My job duties consist of, assisting customers with purchasing their items at both the self-service checkouts, and through ordinary checkout lanes as well.
  • This includes: ringing up groceries and other items, bagging those items, and also assisting the customers with their bags if needed.
  • When customers use the self-service checkout, I simply just monitor each checkout as the customers complete their own transactions.
  • Every so often, as needed; I will assist people if a problem or interruption arises during their purchase, such as verifying identification for alcoholic beverages.
  • Proper sanitation and cleanliness of my assigned lane is also part of my required duties while working.

Cashier

Shell
Mattawan
09.2012 - 06.2014
  • Assisting customers was number one, so when there wasn't a customer needing to be assisted, was responsible for Tobacco/Lottery Count; which was required to be completed at both the beginning and end of the shift, along with additional paperwork required to be completed at the end as well.
  • Responsible for common tasks such as brewing coffee, preparing food, stocking of supplies, and completing the daily cleaning tasks required of that shift.

MJM Sales Associate

Kohl's
Kalamazoo
09.2013 - 01.2014
  • I was responsible for cleaning out the fitting rooms in the MJM areas, straightening out clothing racks and folded clothing tables, sizing clothing on racks/tables from XL to S, and replenishing items that were low in stock in the MJM areas.
  • I would assist customers, both in store, as well as answering their phone calls.
  • In addition, I often cashiered during peak business hours.

Team Member/Cashier

Arby's Restaurant
Oshtemo
04.2012 - 09.2012
  • I would assist both; front lobby and drive-thru customers by taking their orders, cashing out those orders/ taking payment, and serving the customers with their order in a timely fashion.
  • Some days would prepare/cook food as well.
  • Each day there were cleaning tasks/maintenance duties that I was required to complete as well.

Crew Member

McDonalds Restaurant
Paw Paw
05.2007 - 03.2011
  • I would take both: the orders and the customer's payment in drive-thru or front lobby, serve food to customers, cook and/or prepare food orders in grill, as well as prepare drinks for customers (including specialty drinks).
  • a cleaning task that was required to complete during that shift a cleaning task that I was required to complete during that shift.

Education

Social Work - Some College

KVCC
Oshtemo, MI

HIGH SCHOOL DIPLOMA -

PAW PAW HIGH SCHOOL

Medical Terminology and Interpersonal Communications - Vocational

Technical Center
Lawrence, MI

Certificate of Completion -

Health Academy Program
Lawrence, MI

Skills

  • Data entry
  • Assistant manager experience
  • Time management
  • Customer Service
  • Attention to detail
  • Phone etiquette
  • Microsoft Office
  • Hospitality
  • Clerical experience
  • Organizational skills
  • Customer support
  • Conflict resolution
  • Payment processing
  • Prioritization
  • Order fulfillment
  • [Software] CRM system proficiency
  • Warranty service
  • Key holder experience
  • Problem resolution
  • Microsoft office expertise
  • Task prioritization
  • Support case resolution
  • Retail sales customer service
  • Credit card payment processing

Timeline

Customer Service Representative

ZAGG Invisible Shield
09.2025 - Current

Retail Merchandiser

DRIVELINE RETAIL/ SAS MERCHANDISING
01.2023 - 08.2025

Revenue Recovery Assistant

CONSUMERS ENERGY
06.2021 - 11.2021

Front Desk Associate

GOOD HOSPITALITY SERVICES INC.
03.2019 - 03.2020

Cashier

Wal-Mart
10.2014 - 04.2015

MJM Sales Associate

Kohl's
09.2013 - 01.2014

Cashier

Shell
09.2012 - 06.2014

Team Member/Cashier

Arby's Restaurant
04.2012 - 09.2012

Crew Member

McDonalds Restaurant
05.2007 - 03.2011

Social Work - Some College

KVCC

HIGH SCHOOL DIPLOMA -

PAW PAW HIGH SCHOOL

Medical Terminology and Interpersonal Communications - Vocational

Technical Center

Certificate of Completion -

Health Academy Program

Summary

Dedicated customer service professional experienced in analyzing customer requests to resolve issues. Accurate in documenting customer concerns, and recognized for consistently receiving excellent customer feedback. Has a history with managing large amounts of inbound calls. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Certification

  • Food Handler Certification
  • Driver's License
  • ServSafe

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Caroline Bergeon