Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Bergman

Kingston,WA

Summary

Dynamic Revenue Audit Supervisor at The Point Casino and Hotel, skilled in operational auditing practices and cross-functional teamwork. Enhanced revenue accuracy through meticulous cash flow analysis and strategic issue resolution, while guiding professional development within the team. Spearheaded automation initiatives, significantly improving efficiency and reducing manual errors in audits.

Overview

7
7
years of professional experience

Work History

Revenue Audit Supervisor

The Point Casino and Hotel
01.2024 - Current
  • Conducted comprehensive audits of revenue streams to ensure accuracy and compliance with regulatory standards.
  • Analyzed financial reports to identify discrepancies and recommend corrective actions for improved efficiency.
  • Collaborated with cross-functional teams to streamline audit processes, enhancing operational workflows.
  • Developed and maintained detailed documentation of audit findings and procedures for future reference.
  • Assisted in preparing presentations for senior management, summarizing audit results and strategic recommendations.
  • Spearheaded automation initiatives, streamlining workflows and reducing manual errors in audits.
  • Consistently met deadlines for audit projects without compromising quality or accuracy of work performed.
  • Increased revenue accuracy by implementing thorough auditing processes and procedures.
  • Coordinated scheduling for staff to optimize resource allocation and improve workflow efficiency.

Revenue Auditor

The Point Casino and Hotel
08.2022 - 01.2024
  • Conducted comprehensive audits of revenue streams to ensure financial accuracy and compliance.
  • Analyzed gaming and hotel transactions using specialized software for discrepancies.
  • Collaborated with accounting teams to reconcile daily financial reports effectively.
  • Developed and implemented improved auditing procedures to enhance efficiency.
  • Maintained compliance with internal control system.
  • Audited total cash flows and reported revenues daily.
  • Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Analyzed data and findings to prepare reports detailing financial information.

PBX Operator

The Point Casino and Hotel
07.2020 - 08.2022
  • Operated multi-line telephone systems to efficiently manage incoming and outgoing calls.
  • Provided exceptional customer service by addressing inquiries and routing calls appropriately.
  • Maintained accurate call logs and records in compliance with company protocols.
  • Collaborated with team members to streamline communication processes within the organization.
  • Troubleshot minor technical issues with PBX equipment, ensuring minimal disruption of service.
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
  • Assisted colleagues in troubleshooting technical issues related to the telephone system, contributing to seamless workflow.
  • Provided exceptional customer service through polite and professional interactions with all callers.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.

Reservations Supervisor

Argosy Cruises
12.2018 - 03.2020
  • Supervised reservations team, ensuring adherence to quality standards and operational procedures.
  • Trained staff on reservation systems and customer service protocols to enhance guest experience.
  • Streamlined booking processes, improving overall efficiency and reducing customer wait times.
  • Handled complex reservation inquiries, providing tailored solutions for diverse guest needs.
  • Managed daily operations of reservations department, maintaining high levels of accuracy and consistency.
  • Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
  • Boosted team morale through consistent recognition of top performers'' achievements.
  • Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
  • Developed training materials to help new hires quickly become proficient in company policies and procedures.
  • Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
  • Conducted performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
  • Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
  • Reduced wait times by optimizing scheduling and staffing levels during peak periods.
  • Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Developed and implemented strategies to increase sales and improve customer service.

Education

High School Diploma -

Olympic College
Bremerton, WA
04-2021

Skills

  • Excel data analysis
  • Guiding professional development
  • Operational auditing practices
  • Cash flow analysis and planning
  • Tax obligation management
  • Compliance monitoring
  • Quality improvement
  • Cross-functional teamwork
  • Strategic issue analysis
  • Organizational time strategies
  • Meticulous attention to specifics
  • Concurrent task handling

Timeline

Revenue Audit Supervisor

The Point Casino and Hotel
01.2024 - Current

Revenue Auditor

The Point Casino and Hotel
08.2022 - 01.2024

PBX Operator

The Point Casino and Hotel
07.2020 - 08.2022

Reservations Supervisor

Argosy Cruises
12.2018 - 03.2020

High School Diploma -

Olympic College

Similar Profiles

CREATE PROFILE