Summary
Overview
Work History
Education
Skills
Timeline
Generic
CAROLINE BLANCO

CAROLINE BLANCO

Houston,TX

Summary

Seeking a secure customer service position within an organization that will allow me to utilize and expand on my current skills and experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Medical Assistant/Phlebotomist

URBAN HEALTH CARE
02.2022 - 02.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Patient venipunctures and injections.
  • Contacting patients to schedule them for appointment and helping with any needs.

Account Receivable Clerk

ARM PLUMBING
12.2021 - 08.2022
  • Prepares
  • Posts
  • Verifies
  • Record customer payments and transactions related

GSC-Supervisor

TOWNE PARK
08.2021 - 02.2022
  • Greeting Guest
  • Unloading luggage
  • Parking cars
  • Daily paperwork
  • Leading the shift

CUSTOMER SERVICE REP.

GRANADA CORPORATIONS
09.2015 - 08.2019
  • Telemarketing/Sales
  • Placed outbound calls regarding services.
  • General sales and order placement
  • Maintained customer accounts and assisted with inquiries.
  • Work from home

CSR

TIEMPO LOANS
11.2013 - 04.2014
  • Customer Service and Loan Specialist
  • Made collection calls.
  • Made contact with customers in-person
  • Answered incoming calls
  • Loan placements

CSR

IRT
01.2011 - 11.2013
  • Telemarketing/Sales
  • Answered incoming calls regarding products and services.
  • General sales and order placement
  • Maintained customer accounts and assisted with inquiries.

CSR MANAGER

NCO GROUP
08.2009 - 06.2011
  • Telemarketing/Sales
  • Answered incoming calls regarding products and services.
  • General sales and order placement.
  • Maintained customer accounts and assisted with inquiries.

CASHIER/SACKER

WAL-MART
01.2009 - 08.2009
  • Cashier
  • Assisted customers with their purchases.
  • General customer service.
  • Checked out and bagged customer purchases.
  • Cash handling and payment processing.
  • Maintained cleanliness of workspace and restocked end caps.

CASHIER/SACKER

Lewis Food Town, Inc.
06.2008 - 11.2008
  • Cashier
  • Cash handling and payment processing.
  • Checked out and bagged customer purchases.
  • Maintained cleanliness of the workspace.

Education

Diploma -

SAM HOUSTON HIGH

Medical - Medical Assistant/Phlebotomy

HCC
Houston, TX
06-2020

Skills

  • Creative problem solver
  • Quick learner
  • Clear communication skills
  • QuickBooks class completed
  • Phlebotomist
  • Customer service
  • Patient scheduling
  • Medical terminology knowledge
  • Vital sign monitoring
  • HIPAA compliance

Timeline

Medical Assistant/Phlebotomist

URBAN HEALTH CARE
02.2022 - 02.2025

Account Receivable Clerk

ARM PLUMBING
12.2021 - 08.2022

GSC-Supervisor

TOWNE PARK
08.2021 - 02.2022

CUSTOMER SERVICE REP.

GRANADA CORPORATIONS
09.2015 - 08.2019

CSR

TIEMPO LOANS
11.2013 - 04.2014

CSR

IRT
01.2011 - 11.2013

CSR MANAGER

NCO GROUP
08.2009 - 06.2011

CASHIER/SACKER

WAL-MART
01.2009 - 08.2009

CASHIER/SACKER

Lewis Food Town, Inc.
06.2008 - 11.2008

Diploma -

SAM HOUSTON HIGH

Medical - Medical Assistant/Phlebotomy

HCC

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