Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Blunt

South Jordan,UT

Summary

Highly motivated, detailed and results-oriented team and operations leader with over 7 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

13
13
years of professional experience

Work History

Technical Support Representative

Alleva
Draper, UT
08.2024 - Current
  • Delivered Tier 1 technical support for Alleva, assisting over 50 healthcare facilities.
  • Troubleshot technical issues, including EMR access errors and data synchronization problems.
  • Collaborated with development and QA teams to escalate bugs and verify resolutions.
  • Trained new users on EMR workflows and authored internal knowledge base articles.
  • Resolved CRM-related issues, focusing on user access and integration between EMR and Dazos.
  • Liaised between technical teams and end users to ensure swift support ticket resolution via Jira.

Intern- Data Migration

Alleva
Laguna Niguel, CA
04.2021 - Current
  • Main responsibilities and tasks include ETL (Extract, Transfer, Load), data analysis, conversion, compilation, and configuration.
  • Manage multiple medical record compilation projects, both inpatient and outpatient organizations, to completion.
  • Perform a spectrum of ETL activities according to the client’s needs and specifications, working directly with Alleva’s directors on special projects.
  • Plan and initiate new clients' legacy EMR systems with a managing CSM, and coordinate with the CSM to create Alleva EMR configuration and migration plans.
  • Perform excellent technical documentation skills, PDF conversion, HTML editing, embedding files from the web, and using Google Apps Docs via a secure database system.
  • Extract data from a variety of relational databases, manipulate, explore, and compile data to deliver complete medical records, following all HIPAA and other healthcare record protection standards.

Brand Operations Supervisor

Victoria's Secret
Farmington, UT
09.2018 - 08.2020
  • Accurately manages shipment processing, providing direction to associates and overseeing inventory activities.
  • Creates and executes weekly plan for product replenishment.
  • Maintains organization and efficiency of the back room.
  • Created and executed a plan to reduce shipment processing times by 15% weekly.
  • Assists in leading and executing floor moves and merchandising.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Assistant Store Manager

Victoria's Secret
Murray, UT
05.2017 - 02.2018
  • Mentored team of 15 product life-cycle associates with annual revenues of 6-8 million.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Created and executed new project plans for placement of new product.
  • Developed and oversaw execution of events, new product launches, and sales education classes.
  • Led corporate walk-throughs and gave insight to help improve stores strategies.
  • Directed team members to correct issues impacting store appearance or professionalism.
  • Contributed to organizational initiative to achieve quarterly sales, budget and other targeted goals.
  • Assisted in overall day-to-day operations of store.
  • Recruited and hired individuals demonstrating passion and dedication.
  • Assisted in creating and publishing weekly schedules.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Selling Supervisor

Victoria's Secret
Farmington, UT
04.2012 - 05.2017
  • Mentored team of 10-15 sales associates, setting performance goals and strategies for attaining objectives in a store with annual revenues of $2-3 million.
  • Organized and coordinated schedules, enabling consistent and adequate staffing for all shifts.
  • Identified opportunities to enhance sales and team performance while controlling shrink and retaining customers.
  • Conducted job interviews, led employee performance evaluations and rewarded top sales performers to attract and retain top-quality personnel.
  • Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.

Education

High School Diploma -

Bingham High School
South Jordan, UT

Skills

  • Strong interpersonal skills
  • Workflow optimization
  • Conflict resolution and communication
  • Ticketing and case management
  • Internal knowledge bases
  • Help Desk

Timeline

Technical Support Representative

Alleva
08.2024 - Current

Intern- Data Migration

Alleva
04.2021 - Current

Brand Operations Supervisor

Victoria's Secret
09.2018 - 08.2020

Assistant Store Manager

Victoria's Secret
05.2017 - 02.2018

Selling Supervisor

Victoria's Secret
04.2012 - 05.2017

High School Diploma -

Bingham High School

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