Caroline Bollettiero
Danvers,USA
Summary
Senior nursing professional with over 20 years of experience driving excellence in professional development, clinical education, and workforce advancement. Proven leader in designing and implementing high-impact training and leadership development programs that strengthen clinical judgment, team performance, and patient outcomes across complex care environments. Recognized for strategic planning, collaborative leadership, and innovative problem-solving, with a strong track record of building engaged, high-performing teams and supporting organizational growth in rapidly evolving healthcare settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Professional Development Manager
Brigham and Womens Hospital
Boston, MA
06.2021 - Current
- Implemented an online learning platform, making professional development opportunities easily accessible to employees across multiple locations.
- Aligned professional development programs with organizational objectives, ensuring that training efforts supported the company's strategic vision and long-term success.
- Collaborated with cross-functional teams to identify organizational skill gaps and create targeted development plans.
- Provided ongoing support and guidance for employees as they worked toward achieving their career advancement goals within the company.
- Managed new employee orientation training process for more than 30 employees each year.
- Developed and implemented professional development programs to enhance staff competencies and performance.
- Collaborated with department leaders to identify training needs and align initiatives with organizational goals.
- Conducted assessments to evaluate program effectiveness and ensure continuous improvement in training delivery.
- Enhanced employee skill sets by developing and implementing comprehensive professional development programs.
- Managed budgets for all professional development activities, ensuring cost-effective allocation of resources while maintaining program quality.
- Increased employee retention rates by creating engaging career development opportunities within the organization.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Staff Nurse
Brigham And Women's Hospital
Boston, MA
10.2007 - Current
- Staff RN, Peer to Peer Staff Educator, ERAS Committee Member, Cardiac Surgical ICU, Shapiro 6 West Staff RN.
- Responsible for patient care of immediate post op surgical patient, supporting multiple IV infusions, IV lines, mechanical assistive devices and central lines using proper sterile technique and safety techniques.
- Responsible for aiding Clinical Educator with rollout of new staff orientation policies and procedures during COVID-19 pandemic.
- Responsible for helping new hires with orientation process to care for cardiac surgical patients, including using new infusion pumps, adjusting medications to support hemodynamic stability, and supply effective and compassionate care.
- As an ERAS (early recovery after surgery) committee member used previous knowledge of data collection and collation to assist with recording extubation data to provide entire clinical team with valuable data to improve patient outcomes surrounding rationale regarding length of mechanical ventilation time.
- Collaborated with and provided education to nursing colleagues about importance of timely, safe extubation and early mobility to promote optimal postoperative outcomes.
- Collaborated with Professional Development Manager on improvements to documentation such as creating smart phrases to capture accurate documentation and facilitated the dissemination of smart phrases to the cardiac surgical staff nurses to improve documentation of ERAS early extubation criteria.
- Responsible for patient care of the cardiac patient immediately post-operative from CABG, valve repair and repair of Aortic Aneurysm, Heart and Lung Transplant.
- Managed elements of patient care, from admission to discharge or transfer to other units, using nursing expertise to conduct assessments, administer medications, initiate nursing, and emergency interventions, contribute to care plan development, and educate patients.
- Responsible for patient care of the cardiac patient immediately post-operative from CABG, valve repair and repair of Aortic Aneurysm, Heart and Lung Transplant.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
- Promoted patient independence by teaching self-care skills, including VAD and Post CABG care skills.
- Established staff schedules and assignments based on facility needs and equipment availability in the Charge Nurse role on a frequent basis.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
Simulation/Lab Coordinator/ Director, Faculty
Endicott College
Beverly, MA
09.2014 - 05.2020
- Responsible for implementing, evaluating, creating, and revising challenging simulation and clinical lab activities and assignments using evidence-based practice standards, course outcomes and curriculum benchmark.
- Establish learning lab environment that replicates what students will find in home care and hospital setting, to develop critical thinking skills, initially for a 40 student cohort to a 400 student cohort.
- Meeting needs of students by providing scenarios and hands on learning experiences with simulation mannequins that use effective communication, critical thinking skills, and active learning to enhance confidence and competence of each student to supply safe and efficient care to patients.
- Instruct students on how to perform proper Head to Toe Assessment, while skillfully executing Nursing Process: A (Assessment), D (Diagnosis), P (Plan), I (Implementation), and E (Evaluation).
- Have cultivated excellent organizational, communication, and analytical skills as well as ability to teach these skills to others.
- Course Work Taught: Health Assessment, Fundamentals of Nursing Care of Adult Simulation/Nursing Skills Lab, Acute Care Simulation, Community Health Nursing Clinical.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Oversaw expenditures and worked with accounting department to manage budgets.
- Identified gap in theory to practice among baccalaureate nursing students and adapted simulation and clinical experiences following evidence based best practices.
- Spearheaded renovation project of initial two room simulation lab to a nine room simulation lab including grant work, presenting plans and capital budgets to investors and vetting contractors.
- Hired and mentored skills development of new simulation faculty by role modeling and coaching following evidence based practice.
- Provided peer evaluation of performance on a monthly basis and coached and trained accordingly increasing quality of work and motivation.
- Created and operationalized new and innovative techniques to provide valuable curriculum and evidence based practice knowledge including Escape Room for junior students in their maternity course.
Staff Nurse/Charge Nurse
Beverly Hospital
Beverly, MA
08.2014 - 05.2018
- Aided with nursing education team to roll out EPIC EHR system, became trained as EPIC Super User.
- Maintain hemodynamic stability of acutely ill patient.
- Maintain stability of preeclamptic or postpartum hemorrhage patient in ICU setting.
- Supply care to postpartum high-risk Cesarean section patients.
- Wean patients from vasopressor therapy and ventilation support.
- Assessed medical status of patients pre and post-operatus of patients pre and post-operation by checking vital parameters and supervising food intake.
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions and bronchoscopies.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
Adjunct Lab Faculty/Adjunct Faculty Member
Massachusetts General Hospital Institute of Health Professionals
Boston, MA
09.2011 - 05.2014
- Establish a learning lab environment that replicates what students will find in the home care and hospital setting.
- Mentor and supervise teaching assistants in the development of clinical support and tutoring experiences using case studies and skills stations to identify specific clinical skill topics covered in lab per the director of the Institute of Health Professionals.
- Applied innovative teaching methods to encourage student learning objectives.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
- Created materials and exercises to illustrate application of course concepts.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
Education
Ph.D. - Nursing
Endicott College
Beverly, MA12-2023
Master of Science - Nursing Education
Endicott College
Beverly, MA12-2020
Bachelor of Science - Nursing
Salem State College
Salem, MA05-2002
Skills
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
- Team building and motivation
- Organizational development
- Data analytics
- Policy implementation
- Stakeholder relations
- Pipeline development
- Innovation management
- Verbal and written communication
- Process improvement
- Project management
- Budget management
- Contract and vendor management
- Charismatic leader
- Crisis management
- Creativity and innovation
- Issues resolution
- Hiring and retention
- Talent acquisition
- Corporate communications
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Leadership development
- Coaching and mentoring
Accomplishments
Publications
- Bollettiero, C. (2025). An Exploration of Sleep Experienced Among Family Caregivers of Older Adults with Alzheimer's and Related Diseases. Sigma Repository. https://www.sigmarepository.org/dissertations/1986/
- Yazdchi, F., Hirji, S., Harloff, M., McGurk, S., Morth, K., Zammert, M., Shook, D., Varelmann, D., Shekar, P., Kaneko, T., Bedeir, K., Madou, I. D., Choi, J., Percy, E., Kiehm, S., Woo, S., Bentain-Melanson, M., Swanson, J., Rawn, J., & Bollettiero, C. (2022). Enhanced recovery after cardiac surgery: A propensity-matched analysis. Seminars in Thoracic and Cardiovascular Surgery, 34(2), 585-594. https://doi.org/10.1053/j.semtcvs.2021.05.010
Poster Presentations
National
- Bollettiero, C., Kudla, M., Tapper, M., Smith, A., Rurak, H., & Bogle, M. (2026, March). Bridging Technology and Compassion: Strengthening Nurse Confidence during ECMO to CMO Transitions. Poster presented at AACN Horizons Conference, Portland ME.
Institutional
- Bollettiero, C., Tapper, M., Morth, K., & Martel, T. (2026, April). Improving Staff and Patient Safety Through an Interdisciplinary, Guideline-Based Lift-Compatible Repositioning Strategy in Adult ECMO patients. Poster presented at Brigham and Women's Karsh Nurse Scholars Day, Boston MA.
- Bollettiero, C., Walsh, L., & Cote, M. (2026, April). Chaos to Clarity: Improving Code Response and Team Role Clarity Through Unit-Based Simulation. Poster presented at Brigham and Women's Karsh Nurse Scholars Day, Boston MA.
- Bollettiero, C., Kudla, M., Tapper, M., Smith, A., Rurak, H., & Bogle, M. (2026, April). Bridging Technology and Compassion: Strengthening Nurse Confidence during ECMO to CMO Transitions. Poster presented at Brigham and Women's Karsh Nurse Scholars Day, Boston MA.
- Bollettiero, C., Tapper, M., Tripoli, M., Mooney, E., Murray, C., & Delaney, A. (2025, April). Walk this Way: Counting Steps to a Better Recovery. Poster presented at Brigham and Women's Karsh Nurse Scholars Day, Boston MA.
- Bollettiero, C. & Tapper, M. (2024, April). Turning the Tide: Empowering New Nurses for Lasting Success and Retention. Poster presented at Brigham and Women's Karsh Nurse Scholars Day, Boston MA.
- Bollettiero, C., Tapper, M., Smith, A., & Seethala, R. (2023, April). Why is it important to measure? Engaging and empowering RN and RT collaboration caring for the ECMO patient population in preventative techniques to avoid cannula migration complications. Poster presented at Brigham and Women's Karsh Nurse Scholars Day, Boston MA.
- Bollettiero, C., Gilles-Fowler, W., Tapper, M., & Martel, T., (2022, April). Interdisciplinary collaboration: Essential for improvement of wound care outcomes and pressure injury prevention in the ECMO Thoracic Surgery patient populations. Brigham and Women's Karsh Nurse Scholars Day, Boston MA.
Academic
- Smith, A. & Bollettiero, C. (2020, April). Can You Escape the Maternity Unit Lockdown? Engaging Students Using an Escape Room Model for Cumulative Course Review. 28th Annual Conference for Nurse Educators: Clinicians and Educators, Saint Anselm College, NH.
Grants
Center for Comprehensive Healing Training Grant (2025)
Reiki Resilience: On‑Shift Energy Healing for Nurse Wellbeing
Funding Amount: $2,000
Project Mentor and Professional Development Manager
Competitive institutional training grant awarded to support the implementation and evaluation of a nurse‑led wellbeing intervention focused on on‑shift energy healing.
Worked in collaboration with a Nurse Scientist to support scholarly rigor, evaluation planning, and alignment with institutional quality improvement and dissemination standards.
Provided mentorship and project oversight including proposal development, implementation planning, outcome evaluation, and preparation for institutional dissemination across Mass General Brigham.
Project includes structured midpoint and final reporting and presentation at the Center for Comprehensive Healing Grantee Event.
Affiliations
- Organization of Nurse Leaders- Member
- Sigma Theta Tau, Chi Epsilon Chapter President, Chi Epsilon Chapter
- American Association of Critical-Care Nurses- Member
- Society for Simulation in Healthcare- Member
Certification
- Licensure: Massachusetts State License current
- BLS Current
- ACLS Current
- CCRN Current
Timeline
Professional Development Manager
Brigham and Womens Hospital
06.2021 - Current
Simulation/Lab Coordinator/ Director, Faculty
Endicott College
09.2014 - 05.2020
Staff Nurse/Charge Nurse
Beverly Hospital
08.2014 - 05.2018
Adjunct Lab Faculty/Adjunct Faculty Member
Massachusetts General Hospital Institute of Health Professionals
09.2011 - 05.2014
Staff Nurse
Brigham And Women's Hospital
10.2007 - Current
Master of Science - Nursing Education
Endicott College
Bachelor of Science - Nursing
Salem State College
Ph.D. - Nursing
Endicott College