Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Boyce

Mount Vernon,WA

Summary

Detail-oriented and passionate job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of how to communicate well and finish tasks in an efficient and timely manner. Motivated to learn, grow and excel.

Overview

19
19
years of professional experience

Work History

Certified Behavior Technician

Blue Water Behavioral Consulting
07.2023 - Current
  • Provided therapeutic activities to assist with patient development.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Educated parents and caregivers to apply appropriate behavior management techniques.
  • Treated clients and families with respect and dignity.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Implemented strategies to reduce anxiety and stress levels in clients.
  • Facilitated family meetings to discuss client progress and behavior plans.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Assisted in development of therapeutic activities for patients.
  • Facilitated group sessions to teach clients positive coping strategies.

Insurance Advisor

Benefit Solutions Plus
06.2021 - 05.2023
  • Cross-sold insurance products to existing clients to reach sales targets
  • Developed and implemented marketing strategies to boost sales and increase customer base
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments
  • Identified potential risks in client businesses and recommended appropriate insurance coverage
  • Prepared and reviewed insurance applications to verify compliance with regulations
  • Utilized CRM software to manage client relationships
  • Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies
  • Created detailed reports for management to track performance and sales
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Responded to customer calls swiftly to resolve issues and answer questions
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Teacher's Assistant

Dawn's Earthly Delights & Wildcrafted Botanicals
10.2020 - 06.2021
  • Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies
  • Assisted lead teachers with lesson plan creation and materials development
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
  • Worked with lead teacher to monitor class schedule and take attendance
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information
  • Created unique and engaging content for a range of social media platforms including Pinterest, FaceBook and Instagram
  • Contributed to mock-ups, email campaigns and social media content
  • Designed and presented social media campaign ideas
  • Assisted with capturing and analyzing social media metrics
  • Assisted in creation of pre-season marketing plans
  • Developed ads centered on target demographics and monitored results to improve marketing research and team campaign development
  • Adjusted ads to better align with desired consumer audiences and improve conversion rates.

Business Owner/Operator

Calling All Paws Pet Care
02.2012 - 10.2018
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business
  • Put together realistic budgets based upon costs and fees for effectively operating business
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets
  • Followed all pet care instructions, including dietary needs and medication regimens
  • Exercised animals regularly with walks and rigorous play activities
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.

Founder, Director

Rainbow Tails Rescue
06.2005 - 08.2009
  • Improved adoption rates by creating engaging profiles and showcasing available animals on social media platforms.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Facilitated smooth transitions for newly adopted pets by providing support resources such as behavioral training and follow-up checkins.
  • Maintained detailed records of all rescue activities, including animal intakes, adoptions, medical treatments, and facility maintenance tasks.
  • Elevated volounteer morale by fostering a supportive work environment and acknowledging individual achievements.
  • Monitored animals for behavioral problems and signs of health issues.
  • Increased funding for the shelter by organizing successful fundraising events, grant applications, and donor outreach efforts.
  • Oversaw the successful rehoming of numerous animals by coordinating with rescue organizations and adoptive families.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Developed effective partnerships with local veterinary clinics to provide quality medical care for sheltered animals at reduced costs.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Education

High School Diploma -

Notre Dame High School
Lawrenceville, NJ
06.2007

Skills

  • Coordinating Care
  • HIPAA Requirements
  • Skill Development
  • Active Listening
  • Crisis Management and Prevention
  • Recreational Activity Planning
  • Staff Management
  • Administrative Skills
  • Relationship-Building
  • Teamwork
  • Communication
  • Patience
  • Organization
  • Time Management
  • Microsoft Office

Timeline

Certified Behavior Technician

Blue Water Behavioral Consulting
07.2023 - Current

Insurance Advisor

Benefit Solutions Plus
06.2021 - 05.2023

Teacher's Assistant

Dawn's Earthly Delights & Wildcrafted Botanicals
10.2020 - 06.2021

Business Owner/Operator

Calling All Paws Pet Care
02.2012 - 10.2018

Founder, Director

Rainbow Tails Rescue
06.2005 - 08.2009

High School Diploma -

Notre Dame High School

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Caroline Boyce