Caroline Brown
Fayetteville
Summary
Dynamic operations manager with a proven track record at Uniquely Wefted, excelling in team leadership and inventory management. Enhanced workflow efficiency and developed training programs that improved staff performance. Skilled in financial management and decision-making, driving profitability while maintaining high customer service standards.
Overview
28
28
years of professional experience
Work History
Operational Manager
Uniquely Wefted
03.2019 - 01.2025
- Assisted in managing daily operational tasks to ensure efficient workflow
- Supported team in inventory management and stock replenishment
- Direct and plan operational activities, supervise support staff and interior design's.
- Provided a designed vision and leadership for interior environments.
- Maintain and develop an overarching aesthetic vision.
Store Manager
Gymboree Group
08.2012 - 03.2019
- Led daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Developed staff training programs, enhancing team performance and customer service quality.
- Improved product knowledge,i implemented cost saving measurement strategies to increase store profitability.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
The Children Place
10.2002 - 08.2012
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting strategies to meet customer demands.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Administrative Assistant
Fayette Care Clinic
02.1997 - 05.2000
- Managed daily office operations, ensuring efficient workflow and adherence to clinic protocols.
- Coordinated patient scheduling and follow-up communications to enhance service delivery.
- Developed administrative processes that improved document management and retrieval efficiency.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Schedule appointments, billing insurance claims, ensuring patients receive quality care.
Assistant Manager
Walmart Inc.
02.1997 - 05.2000
- Led team in executing operational strategies to enhance efficiency and service quality.
- Developed training programs for staff, improving onboarding processes and employee retention.
- Streamlined inventory management system, reducing discrepancies and optimizing stock levels.
- Collaborated with cross-functional teams to implement new software solutions, enhancing workflow productivity.
- Resolve customer complaints effectively.
Education
Master of Science - Health Care Management
University of Phoenix
Tempe, AZSkills
- Customer service
- Operations management
- Decision-making
- Team leadership
- Financial management
- Inventory management
- Planning and implementation
Timeline
Operational Manager
Uniquely Wefted
03.2019 - 01.2025
Store Manager
Gymboree Group
08.2012 - 03.2019
Assistant Store Manager
The Children Place
10.2002 - 08.2012
Administrative Assistant
Fayette Care Clinic
02.1997 - 05.2000
Assistant Manager
Walmart Inc.
02.1997 - 05.2000
Master of Science - Health Care Management
University of Phoenix