CAROLINE BUAKU
Akron,OH
Summary
A seasoned Insurance Officer from SIC Insurance PLC, I excel in underwriting expertise and exceptional customer service, leading to increased policy renewals. My proactive approach in leveraging data interpretation and interpersonal skills has significantly enhanced client satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
INSURANCE OFFICER
SIC INSURANCE PLC
RING ROAD EAST, ACCRA -GHANA
02.2001 - Current
- Provided exceptional customer service by promptly responding to client questions and concerns regarding policies and claims.
- Increased policy renewals by maintaining strong relationships with existing clients.
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of industry trends and regulations, enabling informed decision-making when assessing risk factors or developing new products/services offerings.
- Evaluated potential risks and assessed appropriate premium rates, leading to balanced portfolios.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
BBA - BUSINESS ADMINISTRATION
METHODIST UNIVERSITY COLLEGE OF GHANA
ACCRA06.2007
High School Diploma -
WANG COMPUTERS
NORTH INDUSTRIAL AREA, ACCRA06.1994
High School Diploma -
EXTRA MURAL ACADEMY
ACCRA06.1992
High School Diploma -
HOLY CHILD SCHOOL
CAPE - COAST06.1990
Skills
Data Interpretation
- Technical aptitude
- Underwriting expertise
Customer Service
- Team Management
- Team building
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Staff Training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
INSURANCE OFFICER
SIC INSURANCE PLC
02.2001 - Current
BBA - BUSINESS ADMINISTRATION
METHODIST UNIVERSITY COLLEGE OF GHANA
High School Diploma -
WANG COMPUTERS
High School Diploma -
EXTRA MURAL ACADEMY
High School Diploma -
HOLY CHILD SCHOOL