CAROLINE CAGLE
Brooklyn,USA
Summary
Results-driven management professional with a proven ability to lead teams to success through collaboration, operational efficiency, and measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently exceeding evolving organizational demands. Highly skilled in creating a positive workplace culture and developing high-performing teams.
Demonstrated expertise in operational oversight, inventory control, and client relations, including competitive market analysis, pricing strategies, and service optimization. Talented in team leadership, planning, and organizational skills developed throughout a successful management career. Effectively equips teams to independently manage daily operations while ensuring exceptional customer service. Diligent trainer and mentor with outstanding management abilities and a results-driven mindset.
Overview
10
10
years of professional experience
Work History
Manager
Saint Seneca
01.2019 - 12.2024
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained showroom operations, ensuring a well-organized and welcoming environment for customers.
- Implemented effective merchandising strategies to drive customer engagement and sales potential.
- Leveraged KPIs to provide actionable insights, improving sales performance and aligning product offerings with customer demand.
- Managed inventory levels, maintaining a 40% stock level for in-store and online platforms to ensure customer satisfaction.
- Coordinated purchase order fulfillment, packaging, and shipping to meet customer expectations. Maintained precise product counts and restock dates.
- Developed and executed social media content strategies to boost brand visibility, engage audiences, and drive online traffic.
- Created compelling content for targeted products, fostering overall media engagement and maintaining an active platform presence.
Manager
Berry Park
02.2020 - 09.2022
- Oversaw opening and closing procedures, ensuring security and operational standards compliance.
- Plan and execute corporate events, ensuring all aspects align with organizational goals and provide an exceptional experience for attendees.
- Build and maintain strong relationships with clients, utilizing effective communication to enhance satisfaction and loyalty.
- Manage HR functions for a team of 20, including staff recruitment, training, and performance evaluation, Fostering a positive and productive workplace culture.
Assistant Operations Manager
JUJU The Showroom
05.2018 - 01.2020
- Ensured the showroom's consistent organization, reflecting the brand's standards
- Created a welcoming and professional environment
- Strategically designed and implemented seasonal displays to maximize product visibility and drive customer engagement
- Managed Approximately 30 incoming calls and emails per day.
- Scheduled and facilitated client meetings, maintained detailed records of client interactions, followed up to nurture relationships, and fostered long-term customer loyalty.
- Delivered personalized product information and styling recommendations both virtually and in person, as well as informational packets, enhancing the overall purchasing experience for clients
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Managed product intake and inventory control processes, ensuring stock levels and product availability
- Utilized ERM to track product movement and optimize deliverables
- Developed and executed comprehensive strategies for trade show participation, including booth design, promotional materials, and overall event coordination
Manager
Fornino
01.2018 - 01.2020
- Managed bookkeeping and payroll, ensuring accuracy and timely processing of accounts payable and receivable
- Develop marketing strategies, menu design, and promotional content creation
- Coordinate events from conception to execution, ensuring alignment with objectives and high-quality guest experiences
- Program and maintain the POS system to optimize transactions and streamline operations while upholding high service standards
- Oversaw staff training and management to enhance team performance and engagement
- Scheduled shifts and ensuring adequate staffing at all times
- Effectively oversaw operations in high-volume and dynamic social settings, ensuring a seamless guest experience
- Maintained strong lines of communication through service during peak hours to maintain quality and operational efficiency
- Keeping staff abreast of operational changes
- Manage light accounting tasks, including expense tracking and financial reporting-in-house bank cash management
- Maintain adequate inventory levels of bar products to ensure smooth operations forecasting for seasonal stock and customer interests
- Develop and implement new hire training programs and create best practice manuals to ensure consistency and quality in service delivery
- Conduct regular staff performance evaluations and scheduled shifts and ensure adequate staffing
Manager
The Happiest Hour
10.2014 - 02.2017
- Oversaw opening and closing procedures, ensuring security and operational standards compliance
- Plan and execute corporate events, ensuring all aspects align with organizational goals and provide an exceptional experience for attendees
- Build and maintain strong relationships with clients, utilizing effective communication to enhance satisfaction and loyalty
- Manage HR functions for a team of 20, including staff recruitment, training, and performance evaluation, fostering a positive and productive workplace culture
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
AA Degree - Business administration
CUNY BMCC
New York, NYHigh School Diploma -
CLE
Maastricht Holland09.2003
Skills
- Office Suite 365
- Google Drive
- Social media tools
- E-commerce platforms
- Pos Systems
- Staff training and development
Timeline
Manager
Berry Park
02.2020 - 09.2022
Manager
Saint Seneca
01.2019 - 12.2024
Assistant Operations Manager
JUJU The Showroom
05.2018 - 01.2020
Manager
Fornino
01.2018 - 01.2020
Manager
The Happiest Hour
10.2014 - 02.2017
AA Degree - Business administration
CUNY BMCC
High School Diploma -
CLE
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