Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CAROLINE CAMPBELL

Crawfordville,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

12
12
years of professional experience

Work History

Bank Teller Supervisor

Centennial Bank
Crawfordville, FL
09.2019 - 07.2025
  • Supervised daily operations of bank teller team at Centennial Bank.
  • Trained new tellers on procedures and customer service standards.
  • Monitored cash handling and ensured compliance with bank policies.
  • Assisted customers with account inquiries and transaction processing.
  • Resolved customer issues and escalated complex cases to management.
  • Implemented training programs to enhance team skills and knowledge.
  • Coordinated schedules to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular audits of teller activities to ensure accuracy of transactions.
  • Scheduled staff shifts according to business needs and staffing requirements.
  • Maintained accurate records of transactions, deposits, withdrawals.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
  • Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
  • Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
  • Promoted a culture of teamwork and continuous improvement among teller staff.

Retail Sales Associate

Walmart
Crawfordville, FL
05.2018 - 09.2019
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Managed merchandise displays to attract customer attention and drive sales.
  • Processed transactions efficiently using point-of-sale systems and cash handling procedures.
  • Maintained store cleanliness and organization to provide a welcoming environment.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty retention.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Recommended, selected and located merchandise based on customer desires.

Store Manager

Family Dollar
Crawfordville, FL
05.2013 - 04.2018
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory levels and organized stock for efficient customer access.
  • Trained and mentored staff on customer service best practices and store procedures.
  • Implemented marketing strategies to enhance product visibility and store presentation.
  • Resolved customer inquiries and complaints to maintain a positive shopping experience.
  • Ensured cleanliness and safety standards throughout the store environment for customers and employees.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

High School Diploma -

WAKULLA HIGH SCHOOL
WAKULLA COUNTY
06-2012

Skills

  • Cash handling
  • Regulatory compliance
  • Customer account management
  • Transaction processing
  • Team supervision
  • Customer relationship management
  • Time management
  • Attention to detail
  • Analytical thinking
  • Customer relationship building
  • Task prioritization
  • Organizational skills
  • Works well in fast paced environment
  • Customer service
  • Communication skills
  • Adaptability
  • Problem solving
  • Verbal and written communication

References

References available upon request.

Timeline

Bank Teller Supervisor

Centennial Bank
09.2019 - 07.2025

Retail Sales Associate

Walmart
05.2018 - 09.2019

Store Manager

Family Dollar
05.2013 - 04.2018

High School Diploma -

WAKULLA HIGH SCHOOL

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