Caroline Caster
Centennial,CO
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Talented Floral Designer accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. Highly communicative employee with expertise helping customers execute floral visions. Creative individual with extensive understanding of plants and flowers. Energetic Floral Designer brings complex design ideas to fruition, exceeding client expectations. Specialist in special events such as banquets, weddings and corporate dinners.
Overview
4
4
years of professional experience
Work History
Hostess
Penrose Taphouse And Eatery
08.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Kennel Technician
Redstone Animal Hospital
06.2023 - 08.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Floral Assistant/ Designer
Abloom Floral & Gifts
05.2022 - 05.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared potted plants and bouquets based on customer requirements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Imparted knowledge on plants and flowers to customers.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Clothing Associate
Murdochs Ranch And Home Supply
04.2020 - 05.2022
- Cleaned, closed, and secured store at end of shift.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Created stunning displays to capture customer attention. and increase sales.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Maintained organized store environment to foster pleasant shopping experiences.
- Developed loyal customer base by providing excellent customer service.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Processed incoming stock and documented product information to manage inventory levels.
- Used point-of-sale systems to process payments and check inventory levels.
- Developed promotional strategies to increase store sales and meet monthly sales targets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Arapahoe High School
Littleton, CO05.2022
Skills
- Gross Profit and Labor Percentages
- Design Specifications
- Profit Margins
- Quality Standards
- Store Opening
- Large Order Fulfillment
- Window Displays
- Daily Cash Management
- Project Creation
- Public and Media Relations
- Constructive Feedback
- Protective Equipment Knowledge
- Customer Interaction
- Transport and Delivery
- Closing Procedures
- Operational Efficiency
- Stock Rotation
- Creative Merchandising
- Customer Loyalty
- Team Goals
- Project Requirements
- Customer Needs Assessments
- Serve Clients
- Staff Training
- Order Placement
- Office Cleaning
- Client Requirements
- Team Meetings
- Gift Wrapping
- Quality Assurance
- Daily Reports
- Workload Delegation
- Performance Goals
Timeline
Hostess
Penrose Taphouse And Eatery
08.2023 - Current
Kennel Technician
Redstone Animal Hospital
06.2023 - 08.2023
Floral Assistant/ Designer
Abloom Floral & Gifts
05.2022 - 05.2023
Clothing Associate
Murdochs Ranch And Home Supply
04.2020 - 05.2022
High School Diploma -
Arapahoe High School
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