Caroline Cerqueira
Milford,MA
Summary
Professional and knowledgeable administrative professional offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Department of Developmental Services Internship
09.2023 - 12.2023
- Conducted reference checks and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Advertised job opportunities on social media platforms and job boards.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Developed professional letters of information to prospective employees
- Operated and maintained applicant tracking and candidate management systems.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
Direct Care Worker
Urban Youth Collaborative Program Internship
06.2023 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Communicated well both verbally and in writing with Individuals and staff.
- Helped with meal preparation, grocery shopping, and routine cleaning.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Waitress
Charter Oak Country Club
01.2020 - 01.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Administrative Assistant
Law Office of Pacifico M Decapua
01.2018 - 01.2020
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Law Office Of John Fernandes
06.2016 - 08.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Arts - Health and Society
University of Massachusetts Dartmouth
North Dartmouth, MA05.2024
Skills
- Customer Service
- Organization
- Team Communication
- Office Administration
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Clerical Support
- Confidential Document Control
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Administrative Assistant
Department of Developmental Services Internship
09.2023 - 12.2023
Direct Care Worker
Urban Youth Collaborative Program Internship
06.2023 - 08.2023
Waitress
Charter Oak Country Club
01.2020 - 01.2022
Administrative Assistant
Law Office of Pacifico M Decapua
01.2018 - 01.2020
Administrative Assistant
Law Office Of John Fernandes
06.2016 - 08.2017
Bachelor of Arts - Health and Society
University of Massachusetts Dartmouth
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