Caroline Chan

• Telehealth/Message Management nurse - delivered health care, health information/health education to patients through the use of telephone and/or e-mail through a secure website for 12 years.
• Collaborated with other healthcare providers, such as RN, Physicians, and other Providers to ensure seamless patient care and coordinate follow-up actions.
• Handled tasks like documenting patient interactions, managing prior authorization, fax documents, call-in prescriptions or order prescriptions through KP E-refill.
• Transitioned to the floor (APC) to perform different tasks to support department needs. Duties include: Diabetic Retinal Screening, Nurse Clinic (BP, Injections, Procedures), Outreach - BP, HA1C, support with Provider's inbox (messages), Back Office Support, working one-on-one with a PCP as the nurse for the day.

• Telehealth nurse for Family Practice and Internal Medicine department.
• Assisted in developing individualized care plans based on patient assessments and medical histories.

• Assisted medical personnel with special procedures, minor surgical procedures and/or diagnostic exam.
• Obtained specimen from patients.
• Prepared lab specimen for lab analysis.
• Prepared and administered medication as directed by physician following established protocols.

• Take and record patient's vital signs and recorded in electronic medical records.
• Prepare and administer medications as directed by the Physician order following established protocols.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

• Performed procedures such as tube feedings and care, dressing changes, Foley catheter and colostomy care.
• Administer medications and injections, test glucose, and administer insulin.
• Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care during transitions between facilities or levels of care.

* Med-Surge (in patient)

* Worked independently under RN supervision.

* Performed wound dressing and central line dressing change.

* Administration of blood (under RN supervision).

* Start and superimpose IVs.

* Perform catheterization, enemas, irrigations, care of tracheostomy, colostomy, and Foley catheter.