CAROLINE Cherotich
Mooresville
Summary
Dynamic Shift Supervisor at Allied Universal Security Services with a proven track record in employee training and conflict resolution. Expert in staff management and safety awareness, fostering a collaborative environment. Successfully enhanced operational efficiency through effective communication and strategic scheduling, ensuring a motivated and productive team.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- I have also played a key role in enforcing policies, conducting risk assessments, and collaborating with other departments.
Control Room Operator
G4S Secure Solutions
01.2008 - 08.2022
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Collaborated across departments to address interrelated issues affecting productivity or safety at the facility.
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
- Trained personnel on operation and response procedures of the Fire Alarm system.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
Sales Associate
Walmart
07.2007 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Information Technology Security & Communications
My Computer Career College
Charlotte, NC06-2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Safety awareness
- Schedule management
- Staff scheduling
- Shift reporting
Accomplishments
- Supervised team of 22 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
French
Limited Working
Swahili
Native or Bilingual
Timeline
Shift Supervisor
Allied Universal Security Services
08.2022 - Current
Control Room Operator
G4S Secure Solutions
01.2008 - 08.2022
Sales Associate
Walmart
07.2007 - 07.2008
Associate of Arts - Information Technology Security & Communications
My Computer Career College
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