Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CAROLINE CHIGHIZOLA, MSW, CSWA

Gearhart

Summary

Compassionate social worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CLINICAL SOCIAL WORKER

Columbia Memorial Hospital
07.2025 - Current
  • Complete psychosocial evaluations and needs assessments for patients experiencing psychiatric or psychosocial distress, primarily in the hospital emergency department.
  • Coordinate individualized discharge plans to manage safe transition back into community and home environments.
  • Provide crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Collaborate with healthcare providers to drive continuity of care.
  • Organize clinical documentation, treatment plans, and referrals.

CUSTOMER SERVICE REPRESENTATIVE

Blank Shirts, Inc.
11.2012 - 04.2025
  • Train, review, and verify work of new Customer Service Representatives and participate in performing the most complex work of the unit, including complex customer accounts and escalated phone call, email or LiveChat situations
  • Place orders for customers and resellers purchasing wholesale apparel over the telephone
  • Handle telephone order inquiries and complaints, track customer's packages, assist with order returns, and initiate defective and/or missing merchandise requests

INFORMATION & REFERRAL SPECIALIST INTERN

Autism Society Of America
05.2024 - 12.2024
  • Answer the Autism Society's National Helpline and respond to incoming e-mail inquiries
  • Responsible for connecting autistic individuals and their caregivers to appropriate community based resources and programs
  • Accurately create detailed records of all inbound and outbound calls

CRISIS INTERVENTION SPECIALIST INTERN

Crisis Support Services of Nevada
08.2021 - 05.2022
  • Answer crisis call center telephone lines and text messages
  • Utilize active listening skills and provide de-escalation techniques to callers to effectively gather pertinent information
  • Assess issues such as suicidal callers, sexual assault, child abuse reports, elder abuse reports, substance abuse, and provide resources and/or referrals when necessary
  • Accurately create detailed records of all inbound and outbound calls

Education

Master of Social Work -

University of Nevada
Reno, NV
12.2024

Skills

  • Compassion and empathy
  • Problem-solving
  • Crisis intervention
  • Verbal/written communication
  • Attention to detail
  • Customer service

Certification

Oregon Clinical Social Work Associate (CSWA)

Timeline

CLINICAL SOCIAL WORKER

Columbia Memorial Hospital
07.2025 - Current

INFORMATION & REFERRAL SPECIALIST INTERN

Autism Society Of America
05.2024 - 12.2024

CRISIS INTERVENTION SPECIALIST INTERN

Crisis Support Services of Nevada
08.2021 - 05.2022

CUSTOMER SERVICE REPRESENTATIVE

Blank Shirts, Inc.
11.2012 - 04.2025

Master of Social Work -

University of Nevada

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