Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Caroline Chinn

Washington,DC

Summary

I’m an enthusiastic and dependable team player who takes real pride in creating positive, memorable experiences for customers. Whether I’m anticipating needs before they arise or handling a tough situation with patience and care, I always aim to make people feel welcome and well taken care of. I stay calm and focused under pressure and enjoy being part of a fast-paced, high-energy environment.

In addition to customer service, I bring a strong mix of problem-solving, organization, and collaboration skills. I’ve had experience managing tasks and priorities across different projects, and I’m always ready to step up and help wherever I’m needed. I’m known for being adaptable and proactive, and I take initiative to keep things running smoothly.

I’m also a clear communicator who listens well, learns quickly, and brings a positive attitude to every shift. I’m excited to join a team where I can grow, contribute meaningfully, and take on new challenges with commitment and enthusiasm.

Overview

5
5
years of professional experience

Work History

Server

Pho Sai Gon
05.2025 - 08.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

Applebee's Grill + Bar
04.2024 - 08.2024
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Great Wolf Lodge Resort
05.2023 - 08.2023
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.

Ski Rental Technician

The Ski Shop
10.2020 - 12.2022
  • Placed sales calls and handled sales for incoming customer calls.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Restaurant Hostess

Mckenzine's Chop House
05.2022 - 08.2022
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Answered customer questions about hours, seating, and menu information.
  • Mckenzie's Chop House was a 4-star dining establishment, with incredibly high standards for service. This job taught me key communication skills and how to provide an above the average experience for customers.

Education

Bachelor of Arts - History

Montana State University
Bozeman, MT
05-2027

Bachelor of Arts - History

American University
Washington, DC
05-2027

Skills

  • Team member support
  • Guest engagement
  • Task prioritization
  • Point of sale (POS) system operations
  • Register operation
  • High volume dining
  • Reservations management
  • Guest relations
  • Phone etiquette
  • Interactive communication skills

Languages

Spanish
Limited Working

Interests

  • Avid Reader
  • Volunteer Travel
  • Outdoor Recreation

Timeline

Server

Pho Sai Gon
05.2025 - 08.2025

Server

Applebee's Grill + Bar
04.2024 - 08.2024

Server

Great Wolf Lodge Resort
05.2023 - 08.2023

Restaurant Hostess

Mckenzine's Chop House
05.2022 - 08.2022

Ski Rental Technician

The Ski Shop
10.2020 - 12.2022

Bachelor of Arts - History

Montana State University

Bachelor of Arts - History

American University