Caroline Clarkson
Client-Focused Business Development Representative
Austin,TX
Summary
Passionate, organized, and customer-focused professional with over 4 years of experience in SaaS and EdTech Sales. Highly proficient in customer needs analysis, pipeline management, sales tactics, and relationship building. Recognized by management for organizational skills, leadership, and adaptability.
Overview
5
5
years of professional experience
Work History
Business Development Representative
SchooLinks
Austin, TX
11.2021 - Current
- Maintained extensive knowledge of a complex and ever-changing platform to provide top-notch expertise to customers.
- Communicated with decision makers at multiple levels within K-12 school districts to evaluate needs and provide the best possible recommendations on features that could benefit them.
- Expanded business through effective network development, identifying new and prospective clients.
- Used SalesForce and Outreach to handle current portfolio and prospective leads.
- Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations.
- Fostered positive and trusting client relationships and professional reputation for meeting and exceeding objectives.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Account Executive
Realtor.com
Austin, TX
07.2020 - 10.2021
- Prospected and qualified leads, built and strengthened relationships with new and existing accounts, and executed sales strategies to drive revenue growth and new business.
- Cross-sold products and services to both new and existing clients to secure additional business and grow revenue streams.
- Leveraged SalesForce to collect, organize, and manage sales data and customer information.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Reviewed accounts weekly to monitor and track customer satisfaction and complaints, and manage retention of my customers.
- Prepared additional quotes for current clients to upsell products and services.
- Researched competitive landscape and emerging technologies to position the Realtor.com brand in a global marketplace.
- Routinely finished in top 20% of reps company wide, based on monthly revenue.
Social Media Advisor and Sales Representative
GoDaddy
Austin, TX
02.2018 - 07.2020
- Developed and managed a pipeline of businesses in multiple industries. Prospected continuously for new potential customers and maintained robust conversion rate.
- Identified customer needs in initial cold call, demonstrated the GoDaddy product via video call, and negotiated sales deals that resulted in mutually beneficial agreements and cultivated long-term relationships.
- Collaborated with clients to better understand unique needs, developing social media strategies that would increase brand identity.
- Studied demographic data to determine optimal targets, competitor offerings, and tactics for persuasion.
- Curated detailed knowledge of various industries and their business models to better understand customer needs
- Mentored and guided new reps on organization, pipeline management, and sales tactics.
- Routinely in top 20% of sales reps, based on monthly revenue.
Education
Human Communication
Trinity University
San Antonio, TXSkills
Exceptional communication and rapport building skills
Pipeline development and lead generation
Interpreting and implementing data and metrics to inform decisions and drive business
Proficient in SalesForce, Outreach, Slack, G-Suite/ Google Workplace
Customer needs analysis
Strategic research and planning
Timeline
Business Development Representative
SchooLinks
11.2021 - Current
Account Executive
Realtor.com
07.2020 - 10.2021
Social Media Advisor and Sales Representative
GoDaddy
02.2018 - 07.2020
Human Communication
Trinity University