Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CAROLINE COCHRAN

Chapel Hill,NC

Summary

With a proven track record at UNC Health, I excel in patient assessment and crisis handling, enhancing patient care through meticulous case documentation and effective behavioral management. My expertise in pharmacy technician roles and customer service significantly boosts patient satisfaction and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Order Entry Technician

UNC Health
Raleigh, NC
01.2023 - Current
  • Performed medication reconciliation for patients, identifying discrepancies and collaborating with healthcare providers to resolve any issues
  • Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications
  • Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
  • Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
  • Managed incoming phone calls from patients or healthcare providers seeking information about medications, or requesting prescription refills.
  • Collaborated with insurance companies to obtain prior authorizations, or resolve billing issues related to prescription claims.

Behavioral Health Technician (BHT)

Lighthouse Behavioral Wellness Center
Conway, SC
12.2022 - 05.2024
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies
  • Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills

Radiology Scheduling Coordinator

Centene
Myrtle Beach, SC
08.2023 - 02.2024
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • REMOTE
  • Responded promptly to voicemails, emails, or other forms of communication regarding appointment scheduling inquiries.
  • Maintained knowledge of insurance requirements, pre-authorization processes, and medical terminology related to radiology services.
  • Managed a high volume of urgent or priority appointment requests while maintaining appropriate prioritization based on clinical needs.
  • Trained new staff members on proper procedures for scheduling radiology appointments using electronic systems.
  • Provided exceptional customer service by addressing patient concerns or issues related to their appointments in a professional manner.

Pharmacy Technician/Prior Authorization Specialist

Anthem, Inc.
Atlanta, GA
01.2018 - 11.2021
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Streamlined prior authorization processes by implementing efficient tracking systems.
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.

Utilization Review Coordinator

Orange Park Medical Center
Orange Park, FL
07.2016 - 01.2018
  • Enhanced patient care quality by conducting thorough utilization reviews and coordinating with healthcare providers
  • Reduced hospital readmissions by implementing effective discharge planning and ensuring appropriate post-acute care
  • Increased efficiency of the utilization review process through regular communication with insurance companies for timely authorizations
  • Ensured compliance with regulatory guidelines by maintaining accurate documentation and records for all utilization review activities
  • Facilitated interdisciplinary team meetings to discuss patient progress, treatment plans, and coordination of care for improved outcomes.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Monitored patient admissions and discharges to optimize care coordination and resource utilization.
  • Assisted with appeals processes related to denied claims or requests for additional information from payers.
  • Documented all utilization review activities, findings, and decisions in patient records and databases.

Admissions Counselor

Virginia College
Florence , SC
05.2011 - 10.2013
  • Conducted interviews with applicants to assess qualifications and fit for the institution.
  • Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
  • Followed up with accepted applicants throughout their transition into college life.
  • Reviewed applications, evaluated transcripts, and made decisions regarding admission status.
  • Conducted thorough reviews of prospective student applications to evaluate eligibility and fit.
  • Organized and led campus tours for potential students and their families, highlighting key facilities and programs.
  • Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students.
  • Utilized CRM software to track interactions with prospective students, and analyze the effectiveness of recruitment efforts.

District Manager/Store Manager

Toys R Us
Charleston, SC
03.2010 - 09.2014
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations

Education

Associate of Arts - Psychology

Durham Technical Community College
Durham, NC
06.2024

Associate of Science - Pharmacy Technician

Florence-Darlington Technical College
Florence, SC
08.2012

Skills

  • Case documentation
  • Substance Abuse Counseling
  • Insurance verification
  • Insurance billing
  • Patient observation
  • Records Management
  • Drug Inventory Control
  • Drug Inventory Management
  • Patient assessment
  • Behavioral Management
  • Conflict resolution
  • Crisis handling
  • Pharmacy Technician experience
  • Accurate data entry
  • Order entry
  • Customer service expertise

Certification

  • CPI Certification
  • Pharmacy Technician License
  • BCBA
  • CPR Certification

References

References available upon request.

Timeline

Radiology Scheduling Coordinator

Centene
08.2023 - 02.2024

Pharmacy Order Entry Technician

UNC Health
01.2023 - Current

Behavioral Health Technician (BHT)

Lighthouse Behavioral Wellness Center
12.2022 - 05.2024

Pharmacy Technician/Prior Authorization Specialist

Anthem, Inc.
01.2018 - 11.2021

Utilization Review Coordinator

Orange Park Medical Center
07.2016 - 01.2018

Admissions Counselor

Virginia College
05.2011 - 10.2013

District Manager/Store Manager

Toys R Us
03.2010 - 09.2014

Associate of Arts - Psychology

Durham Technical Community College

Associate of Science - Pharmacy Technician

Florence-Darlington Technical College

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CAROLINE COCHRAN