Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
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Caroline Donaldson

Caroline Donaldson

Maryville,Ohio

Summary

Knowledgeable Field support representative offers 6 months of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs. Hardworking Quality with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions. Conscientious Field Service Technician with 4-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules. Personable and dedicated Customer Service Representative with extensive experience in Manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent College Student focused on Business and Human Resources and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

4
4
years of professional experience

Work History

Field Support Representative

Canon Business Process Services
Maryville, Ohio
06.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided technical support to customers in the field.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Maintained accurate records of customer interactions and transactions.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Identified and resolved customer service issues.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered products to customer locations on time.
  • Assisted with customer requests and answered questions to improve satisfaction.

Team Leader

Stratosphere Quality
Maryville, Ohio
10.2022 - 02.2023
  • Conducted regular performance reviews to assess individual team member progress.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained daily inventory to facilitate successful material distribution.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Ensured compliance with all safety regulations in the workplace.
  • Assessed company operations for compliance with safety standards.
  • Analyzed key performance indicators to identify effective strategies.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and completed group projects, working smoothly with others.
  • Leveraged Microsoft skills to input and compile data gathered from various sources.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.

Order Selector

Advance Auto Parts
Delaware, OH
02.2022 - 09.2022
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
  • Checked inventory levels and restocked shelves as needed.
  • Responded promptly to customer inquiries about their orders status or other issues.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Compared merchandise invoices to items actually received.
  • Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
  • Confirmed items picked for orders by keying codes into system.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Unloaded merchandise from delivery trucks quickly and efficiently.
  • Operated forklift and pallet jack to transport heavy loads.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
  • Assisted other personnel in the loading and unloading process if needed.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Placed products on conveyors for final wrapping and shipment.
  • Provided assistance with stocking duties when necessary during peak periods.
  • Read orders to verify attributes and quantities of merchandise.
  • Reported any discrepancies with order fulfillment immediately to supervisor and manager.
  • Inspected product for damages or defects before placing them into containers.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Stayed abreast of new developments in warehouse operations technologies and processes.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Limited damage to products and orders by using care when choosing items.
  • Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Performed regular cycle counts of inventory in designated areas.
  • Recorded item numbers and quantities picked on pick sheets or computer terminals.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Labeled boxes and placed in outbound collection areas.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
  • Tracked outgoing orders to provide shipping status to customers.
  • Prepared products for packaging and shipping according to company specifications.
  • Monitored expiration dates when selecting items for order fulfillment purposes.
  • Used RF scanner to pick items from bins and complete orders.

Quality Control Inspector

Stratosphere Quality
Maryville, Ohio
10.2021 - 01.2022
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Checked software programs for usability, functionality and design issues.
  • Generated reports summarizing inspection results, defect trends, and other statistical data.
  • Made adjustments to equipment or calibrated instruments to required tolerances.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Analyzed data from process control systems to identify trends in product quality.
  • Provided technical support to other departments regarding quality related topics and initiatives.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Calibrated products to match design and operational specifications.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
  • Recommended improvement measures to production process to meet quality control standards.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Leveraged Excel skills to input and compile data gathered from various sources.

Final Quality Inspector

Adecco
Maryville, Ohio
06.2020 - 12.2020
  • Identified non-conforming materials and reported discrepancies to appropriate personnel.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Conducted audits of quality control processes to identify areas for improvement.
  • Maintained records of inspection results in accordance with company policies and procedures.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Noted changes during testing in project documentation.
  • Recommended essential corrective actions based on test results.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
  • Ensured that all equipment used in the inspection process was properly calibrated and maintained regularly.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Investigated customer complaints regarding quality issues and developed corrective action plans as necessary.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Attended daily meetings with production staff members to review current status of products being inspected.
  • Performed visual and dimensional inspections of manufactured parts using precision measuring tools.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Worked with cross-functional teams to achieve goals.
  • Planned and completed group projects, working smoothly with others.

Education

High School Diploma -

Ferndale Adult Education
Ferndale, MI
06.2018

Associate of Applied Science -

Macomb Community College
Warren, MI
01.2018

Business Administration And Management

Indiana University - Purdue University Indianapolis
Indianapolis, IN

Skills

  • Technical Analysis
  • Technical Troubleshooting
  • Equipment Repair
  • Customer Training
  • Data Collection
  • Customer Service
  • Quality Assurance
  • Safety Assessment
  • Problem-Solving
  • Positive Attitude
  • MS Office
  • Training and Mentoring
  • Proficient in M
  • Troubleshooting
  • Quality Assurance Controls
  • Valid Driver's License
  • Field Production
  • Proficient in Microsoft
  • Teamwork and Coordination
  • Technical Writing
  • Service Quality
  • Inventory Management
  • Courteous and Professional

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Field Support Representative

Canon Business Process Services
06.2023 - Current

Team Leader

Stratosphere Quality
10.2022 - 02.2023

Order Selector

Advance Auto Parts
02.2022 - 09.2022

Quality Control Inspector

Stratosphere Quality
10.2021 - 01.2022

Final Quality Inspector

Adecco
06.2020 - 12.2020

High School Diploma -

Ferndale Adult Education

Associate of Applied Science -

Macomb Community College

Business Administration And Management

Indiana University - Purdue University Indianapolis

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Caroline Donaldson