Summary
Overview
Work History
Skills
Certification
Languages
Personal Information
Timeline
AdministrativeAssistant
Caroline Collado

Caroline Collado

Wilkes-Barre,PA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Production Scheduler

Trion Industries Inc.
Wilkes-Barre, 18704
03.2024 - 10.2024
  • Reviewed production orders to identify and resolve conflicts in scheduling and material availability.
  • Developed and implemented plans for the efficient use of materials, machines, and personnel.
  • Monitored daily production schedules to ensure timely completion of all tasks.
  • Coordinated with inventory control team to ensure adequate stock levels for production processes.
  • Provided guidance on resolving issues related to scheduling and delivery of goods.
  • Created reports detailing product manufacturing timelines, costs, labor hours.
  • Analyzed data from various sources to make informed decisions regarding production schedules.
  • Communicated with internal departments to coordinate resources needed for successful scheduling operations.
  • Identified areas where changes could be made to improve efficiency in the scheduling process.
  • Collaborated with other schedulers to create cost-effective solutions for meeting customer demands.
  • Maintained accurate records of production activities for future reference purposes.
  • Ensured that all planned tasks were completed within specified timeframes.
  • Utilized specialized software programs to track progress of jobs through each stage of the production cycle.
  • Prepared forecasts based on current trends in order quantities and lead times.
  • Assisted with troubleshooting any delays or problems that may arise during the production process.
  • Evaluated existing procedures and recommended improvements as necessary.
  • Researched alternative methods for streamlining processes while maintaining quality standards.
  • Participated in regular meetings with management staff to discuss performance metrics and goals.
  • Tracked KPIs such as on-time delivery rate, scrap rate, labor utilization rate., against established targets.
  • Handled issues that occurred during production phases, quickly remedying equipment malfunctions and staff problems.
  • Monitored development of goods throughout manufacturing process to maintain product quality.
  • Used daily system logs to document production information, discussing issues with management.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Distributed work orders to departments.
  • Managed movement of materials and product through production.
  • Traced missing material and shipments through vendor and customer communications.
  • Provided technical assistance and information to staff regarding planning program areas and ordinances.

powder coating

Trion Industries
Wilkes-Barre, US
05.2023 - 03.2024
  • Picking and packing orders
  • Checking inventory and moving inventory as needed by pallet jack
  • Cleaning and organizing work areas
  • Maintaining safe work environment
  • Sanding pieces when needed
  • Lifting and moving 50+ lbs boxes and racks
  • Standing and walking 8+ hours
  • Provided technical support to other personnel on the shop floor regarding operations related to powder coating activities.
  • Performed daily quality checks to ensure that powder coating met customer specifications.
  • Prepared parts that required coating and diligently followed practices for applying powder coating.
  • Resolved customer complaints in a timely manner related to powder coating issues.
  • Identified areas for improvement within existing processes or procedures to increase efficiency and reduce costs associated with powder coating operations.
  • Prepared surfaces for powder coating by sandblasting, degreasing and cleaning with solvents.
  • Organized storage shelves for parts awaiting powder coating.
  • Collaborated with other departments within the organization on projects involving coatings application.
  • Assisted with the set up of production lines including selecting the appropriate coating system.

Target Fulfillment

Target
Wilkes-Barre, US
11.2023 - 01.2024
  • Fulfilling all orders with short time limits while making sure guests were accommodated
  • Provided guidance and support to team members in order to meet daily goals.
  • Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
  • Coordinated with warehouse staff to ensure timely shipment of products.
  • Developed strategies for efficient order fulfillment processes and procedures.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Managed relationships with customers and carriers to ensure smooth delivery operations.
  • Developed workflows that optimize labor costs while maintaining high quality standards.
  • Investigated any discrepancies between actual shipments versus what was ordered by the customer.
  • Analyzed trends in customer demand patterns in order to forecast future needs more accurately.
  • Oversaw day-to-day operations within the warehouse including safety protocols and equipment maintenance.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Compared merchandise invoices to items actually received.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Read orders to verify attributes and quantities of merchandise.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Limited damage to products and orders by using care when choosing items.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Labeled boxes and placed in outbound collection areas.
  • Confirmed items picked for orders by keying codes into system.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.

Crew Member

Auntie Anne's
Wilkes-Barre, US
12.2020 - 06.2023
  • Food handling and preparation
  • Cleaning
  • Customer service
  • Organization
  • Machinery cleaning
  • Schedule making
  • Crew training and management
  • Cash handling and inventory monitoring
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Checked expiration dates on all products before serving them to customers.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Assembled and served meals according to specific guest requirements.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Scrubbed and polished counters to remove debris and food.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Tailored orders to address customer allergies and gluten concerns.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Directed patrons to restrooms and other amenities within facility.

Crew Member

Subway
Wilkes-Barre, US
08.2020 - 12.2020
  • Food handling and preparation
  • Cleaning
  • Customer service
  • Organization
  • Machinery cleaning
  • Schedule making
  • Crew training and management
  • Cash handling and inventory monitoring

Skills

  • Kitchen Experience
  • Food Production
  • Cleaning Experience
  • Food Preparation
  • Food Service
  • Cash Handling
  • Cooking
  • Cashiering
  • Computer Skills
  • Food Handling
  • Heavy Lifting
  • Quality Control
  • Food Safety
  • Shift Management
  • Math
  • Serving Experience
  • Sales
  • POS
  • Meal Preparation
  • Kitchen Management Experience
  • Restaurant Experience
  • Retail Sales
  • Merchandising
  • Guest Services
  • Shift management
  • Heavy lifting
  • Food handling
  • Customer service
  • Guest services
  • Cash register
  • Cash handling
  • Retail sales
  • Kitchen management
  • Serving
  • Quality control
  • Restaurant experience
  • Mentoring
  • Teaching
  • Warehouse experience
  • Computer skills
  • Time management
  • Pricing
  • Picking & packing
  • Materials handling
  • Pallet jack
  • Order fulfillment

Certification

Driver's License

Languages

  • English, Fluent
  • Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Production Scheduler

Trion Industries Inc.
03.2024 - 10.2024

Target Fulfillment

Target
11.2023 - 01.2024

powder coating

Trion Industries
05.2023 - 03.2024

Crew Member

Auntie Anne's
12.2020 - 06.2023

Crew Member

Subway
08.2020 - 12.2020

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Caroline Collado