Caroline Davis

Additional Skills _________________________ Proficient in the computer operating systems Thoughtful Systems and Microsoft Office Excel in communication and interpersonal skills and maintain strong, professional relationships within the business Ability to work in a fast-paced environment and manage multiple priorities Possess organizational management/ leadership skills through hands on experience Strong track record and positive reputation to influence others to move toward a common vision or goal eMaids of Atlanta December 20, 2019 Re: Recommendation for Carolyn Davis Dear Hiring Manager: I was initially impressed with Carolyn Davis's enthusiasm, communication skills and professional demeanor when I hired her as the office manager. During the time Carolyn reported to me, she consistently demonstrated all of these qualities and more, and I heartily endorse her for any position in your company. Carolyn is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled, and it is because of her excellence in this area that I repeatedly asked her to mentor new employees. Carolyn multitasks effectively and is able to handle a high-volume workload. She consistently met or surpassed all weekly metrics (including customer satisfaction, call volume and response time), and her daily written reports were accurate and thorough. Of particular value to me as a former owner was Carolyn's team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. I regularly received unsolicited praise from customers commending Carolyn's outstanding level of service, professionalism and follow-through. Organized and diligent, Carolyn quickly learned technology systems and software that were unfamiliar to her when she first started with us, and she also did optional professional-development seminars offered through online study.