Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Caroline De Leon

Euless

Summary

Detail-oriented and results-driven swing shift manager with 4 years of experience in the food service industry. Proficient in leadership, customer service, and cash handling. Possess a strong understanding of sales events and store policies. Currently pursuing an Associate's degree in Accounting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Swing Shift Manager

McDonald's
05.2022 - 06.2025
  • Developed and implemented strategies to improve productivity and streamline processes.
  • Developed strong relationships with employees.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Provided ongoing coaching and mentoring to team members, supporting their professional development.
  • Mentored junior trainers by providing guidance and feedback on their training delivery techniques.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Crew Member

Carl's Jr.
06.2021 - 05.2022
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers

Education

Associate's degree - Accounting

Riverside City College
Riverside, CA
12-2025

Junior High School Education -

Norte Vista High School
Riverside, CA
05.2023

Skills

  • Cash management
  • Team management
  • Team leadership
  • Mathematical proficiency
  • Collaboration among kitchen personnel
  • Money counting
  • Attention to detail
  • Teamwork and collaboration

Certification

Food Handler Certification, ServSafe

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Certified Swing Shift Manager

McDonald's
05.2022 - 06.2025

Crew Member

Carl's Jr.
06.2021 - 05.2022

Associate's degree - Accounting

Riverside City College

Junior High School Education -

Norte Vista High School

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