Caroline Denver
Buzzards Bay,MA
Summary
Experienced and dedicated professional with a strong background in childcare and customer service. Demonstrated commitment to providing exceptional care and support to children, as evidenced by 9 years of consistent babysitting for a single family. Proven track record of success in the retail industry, starting as a bagger at Market Basket and progressing to Assistant Front End Manager within a year. Skilled in training and supervising staff, ensuring efficient operations and exceptional customer service. Passionate about making a positive impact on the lives of children, recently transitioning to a role as a Behavior Technician for children with autism. Certified as a Registered Behavior Technician in June 2022. Additionally, provided nurturing care as a nanny for a child with autism on weekends.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Gateway ABA Therapy LLC.
Wareham, MA
01.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Implemented reinforcement systems to encourage positive behaviors.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Utilized positive reinforcement techniques to encourage desirable behaviors, contributing to significant client progress.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
- Engaged in continuous professional development to stay abreast of latest ABA techniques, ensuring highest standard of care.
- Collaborated with multidisciplinary teams to create holistic, client-centered care plans, ensuring comprehensive support.
- Engaged clients in social skills groups to boost their interaction capabilities, promoting better social integration.
- Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
Nanny
A Family
Cotuit, MA
11.2022 - 05.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Promoted language development skills through reading and storytelling.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supervised children on playground to help develop physical and social skills.
- Identified warning signs of emotional and developmental problems in children.
Behavior Technician
Center For Autism And Related Disorders, Inc
Yarmouth, MA
04.2021 - 12.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed individual treatment goals based on history and diagnosis.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
- Used Skills to document patient information, progress notes and treatment plans.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over multiple clients.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
- Ran individual therapy sessions for children ages 3 to 15.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Assistant Front End Manager
Market Basket
Sagamore, MA
10.2017 - 03.2021
- Manage day to day happenings of checkout department.
- Consistently improve customer satisfaction through positive experience.
- Manage lunch/break schedules in efficient manner.
- Continuously greet customers with positive and friendly attitude.
- Operate cash registers, scanners and computers to itemize, tally and void transactions.
- Process customer payments by cash, credit cards, debit cards, checks, EBT cards, WIC cards, and gift cards.
- Make change for cash transactions.
- Assist with store restocking and closing procedures in orderly manner.
- Trained team members in successful strategies to meet operational and sales targets.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Promoted importance of security and customer tracking to minimize store losses.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
- Maintained transaction security by verifying payment cards against identification.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Babysitter
A Family
Plymouth, MA
06.2010 - 10.2019
- In charge of taking care of 3 children.
- Babysat for this family for around nine years.
- Distribute medication for little girl that had cystic fibrosis.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles and read books to young children.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Promoted language development skills through reading and storytelling.
- Made healthy snacks and meals for 3 children.
- Encouraged children to be understanding and patient with others.
- Engaged with children on individual basis to build positive relationships.
- Established and maintained safe play environment for children.
- Monitored children's play activities to verify safety.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
Dog Fosterer
Last Hope K9 Rescue
Bourne, MA
10.2017 - 07.2018
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Trained animals in behavioral compliance or other special routines or commands.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Worked with more than 2 dogs each day to provide skilled bathing and grooming services.
Education
Associate of Science - Continuing Education
Bristol Community College
Fall River, MA05.2025
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2024
Associate of Arts - Psychology
Cape Cod Community College
West Barnstable, MA08.2021
High School Diploma -
Bourne High School
Bourne, MA06.2019
Skills
- Applied behavior analysis
- Augmentative communication devices
- Autism experience
- Documentation skills
- HIPAA requirement
- Telephone etiquette
- Time management
- Trauma-informed care
- Mathematics
- Problem Solving
- Encouragement and motivation
- Feeding and Watering
- Animal Training
Accomplishments
- National Honor Society in high school
- An award for Mathematics Sophomore year of high school
- An award for English Freshman year of high school
- Graduated with an associates degree in Liberal Arts in 2021
- Graduated with a bachelors degree in Psychology in 2024
Certification
- CPR & First Aid June 2019 to June 2021 The American Red Cross training services for Adult and Child First Aid/CPR/AED.
- Safety Care trained through Gateway ABA Therapy LLC. January 2023-Current
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Languages
Spanish
Limited Working
American Sign Language
Elementary
Korean
Elementary
Volunteering
- Wrapping Christmas gift at My Brother's Keeper in North Easton, MA
- Feeding/ taking care of animals at Green Briar in Sandwich, MA
- Helping in a Special Education Preschool classroom at Bournedale Elementary school
- Make a Wish Foundation
- Spread the World to End the World
- Autism Awareness
- Fundraiser for an Animal Shelter
Timeline
Registered Behavior Technician
Gateway ABA Therapy LLC.
01.2023 - Current
Nanny
A Family
11.2022 - 05.2023
Behavior Technician
Center For Autism And Related Disorders, Inc
04.2021 - 12.2022
Assistant Front End Manager
Market Basket
10.2017 - 03.2021
Dog Fosterer
Last Hope K9 Rescue
10.2017 - 07.2018
Babysitter
A Family
06.2010 - 10.2019
Associate of Science - Continuing Education
Bristol Community College
Bachelor of Science - Psychology
Bridgewater State University
Associate of Arts - Psychology
Cape Cod Community College
High School Diploma -
Bourne High School
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