Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline DeVries

Portage,IN

Summary

Dynamic General Manager with a exceptional track record, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth while enhancing customer relations and employee satisfaction. Expert performance improvement, fostering a culture of excellence and accountability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

TGI Fridays
02.2020 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

Assistant General Manager

TGI Friday's
04.2019 - 02.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.

Bar Manager

TGI Friday's
04.2012 - 04.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.

Bartender

TGI Fridays
02.2010 - 04.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Education

Lowell Senior High School
Lowell
01-2007

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Customer relations
  • Training and development
  • Inventory control
  • P&L management
  • Administrative skills
  • Schedule management
  • Labor cost controls
  • Performance improvement
  • Performance evaluations

Certification

Certified Food Protection Manager

Liquor License

Timeline

General Manager

TGI Fridays
02.2020 - 09.2024

Assistant General Manager

TGI Friday's
04.2019 - 02.2020

Bar Manager

TGI Friday's
04.2012 - 04.2019

Bartender

TGI Fridays
02.2010 - 04.2012

Lowell Senior High School

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