Caroline Diaz

Compassionate, trustworthy, and initiative-taking self-starter with over 20 years of customer service experience in diverse industries including telecommunications, manufacturing, and inside sales. Refined professional excelling in interpersonal communication and effortlessly establishing rapport with individuals at all levels. Known for charismatic personality and unwavering enthusiasm in achieving aggressive goals while supporting company initiatives.

Communication and Collaboration: Ability to quickly handle conflict and grievances in collaboration with team members across multiple departments to optimize the member experience and maintain company goals and objectives. Successful in communicating effectively in highly sensitive situations with healthcare professionals, first responders, victims, and offenders.  

Conflict Resolution: Hands-on experience guiding individuals in resolving matters concerning crimes and personal conflict through facilitating mediation. Committed to an innovative and solutions-driven approach to solving problems., 

Technical Proficiencies: Microsoft Office (Word, PowerPoint, Excel, Outlook, Teams), Systems Applications and Products (SAP), Customer Relations Management (CRM), Google Docs, Zoom

• Restorative Justice Partners, Marina, CA, Victim - Offender Reconciliation Mediator, 03/01/19, Current, Facilitate mediations for victims of crime by first-time offenders referred by the Juvenile Department of Monterey County Probation Department., Coordinate and facilitate meetings with victims, offenders, and their families to assist in addressing harm and restoring trust within their homes and the community., Mediate in-person and Virtual meetings, where victims are empowered to have a voice to describe how they were affected, and offenders are able to take accountability for their actions, and both are involved in developing a restitution plan agreement., Prepare time-sensitive and confidential documents for presentation to Probation and other departments involved in mediation and related activities.
• Monterey County Rape Crisis Center, Sexual Assault Advocate, 03/01/19, Current, Answer crisis calls on a dedicated, confidential telephone line., Work directly with sexual assault victims by providing counseling, support, and advocacy., Accompany survivors of sexual assault to forensic exams., Collaborate with first responders and provide referrals and resources to victims., Attend monthly advocacy meetings to maintain compliance of regulatory requirements and procedural updates., Participate in community events to raise awareness about our mission.

• Monterey County Rape Crisis Center, Sexual Assault Advocate, 03/01/19, Current
• Restorative Justice Partners, Restorative Justice Mediator, 03/01/19, Current