Caroline Dickinson
Bishop,GA
Summary
Proactive Director of Resident Services with extensive experience in managing and evaluating resident programs. Skilled in collaborating with healthcare professionals, maintaining compliance with regulations, and improving service delivery. Known for developing strong rapport with residents and families, enhancing community partnerships, and optimizing operational workflows.
Overview
25
25
years of professional experience
Work History
Director of Resident Services
Presbyterian Homes
08.2021 - Current
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to policies or procedures.
- Spearheaded quality improvement projects to optimize service delivery, resulting in increased overall resident satisfaction ratings.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Strengthened community partnerships by collaborating with local organizations for events and resources that enriched residents'' lives.
Director of Admissions and Marketing
Winder Health And Rehabilitation Center
03.2021 - 08.2021
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Served as a liaison between prospective residents, families, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
Social Worker Case Manager
Northside Gwinnett
01.2008 - 02.2021
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
Business Manager
Clinique
08.2006 - 12.2007
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with hiring process and training of new employees.
Hospice Social Worker
Wiregrass Hospice
01.2001 - 07.2006
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Advocated for patients'' rights and wishes, coordinating with legal professionals to establish advance directives.
- Evaluated program effectiveness using qualitative feedback from clients coupled with quantitative data analysis; contributed insights towards continuous improvement efforts.
- Empowered patients to make informed decisions about their end-of-life care through compassionate counseling sessions.
- Assisted bereaved family members with grief support services, connecting them to community resources when needed.
- Served as a liaison between hospices and external agencies such as hospitals or nursing homes to facilitate efficient patient transitions into hospice care settings.
- Promoted self-care among interdisciplinary team members by initiating regular debriefing sessions following challenging cases or events.
Account Executive
Clinique
07.1999 - 12.2000
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Education
Bachelor of Arts - Social Work
University of Georgia
Athens, GA05-1999
Skills
- Training and coaching
- Cross-functional team leadership
- Collaboration
- Problem-solving abilities
- Team building
- Professionalism
- Time management abilities
- Case Management
- Resident assessment
- Problem-solving aptitude
- Multitasking
Timeline
Director of Resident Services
Presbyterian Homes
08.2021 - Current
Director of Admissions and Marketing
Winder Health And Rehabilitation Center
03.2021 - 08.2021
Social Worker Case Manager
Northside Gwinnett
01.2008 - 02.2021
Business Manager
Clinique
08.2006 - 12.2007
Hospice Social Worker
Wiregrass Hospice
01.2001 - 07.2006
Account Executive
Clinique
07.1999 - 12.2000
Bachelor of Arts - Social Work
University of Georgia
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