Caroline Dominick
Raleigh,NC
Summary
Dynamic professional with a proven track record at Johnnie-o, excelling in project management and customer service. Leveraging strong communication and technical problem-solving skills, I enhanced project timelines and improved production processes, resulting in reduced lead times. Committed to fostering relationships and driving team collaboration for successful outcomes.
Overview
6
6
years of professional experience
Work History
Licensed Product Associate
Johnnie-o
Raleigh, NC
06.2023 - Current
- Streamlined communication between departments, enhancing project timelines and deliverables clarity.
- Assisted in project management tasks, ensuring adherence to deadlines and resource allocation efficiency.
- Serve as a front-line customer service resource and support for both the licensed and green grass customer base.
- Provided exceptional customer service through timely communication, addressing concerns promptly while building strong relationships with clients.
- Improved production processes through careful analysis of workflow data, leading to reduced lead times and increased output.
Event Management Intern
Ellen Thomas Event Design
Oxford, MS
01.2023 - 05.2023
- Assisted in creating detailed event timelines, enhancing overall project organization and workflow.
- Implemented post-event evaluations, identifying areas for improvement and refining future strategies.
- Trained new interns on organizational processes, promoting efficiency within the intern team.
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Participated in venue selection processes by researching potential locations based on capacity requirements, accessibility factors, and overall atmosphere.
- Increased client satisfaction by providing exceptional customer service before, during, and after events.
Catering Lead
Elizabeth Heiskell Catering
Oxford, MS
11.2019 - 12.2022
- Coordinated event logistics, ensuring seamless execution of multiple events simultaneously.
- Developed and maintained vendor relationships to secure reliable services and supplies.
- Facilitated clear communication between clients, vendors, and internal team members to ensure smooth execution of projects from start to finish.
- Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
Sales Associate
Marsh's Surf Shop
Atlantic Beach, NC
05.2020 - 08.2020
- Developed product displays to enhance visual merchandising and attract customers.
- Drove sales by providing exceptional customer service and product knowledge.
- Trained new associates on sales techniques, inventory management, and customer engagement strategies.
- Implemented inventory control processes to reduce stock discrepancies and improve accuracy.
- (Seasonal)
Education
Bachelor of Science - Hospitality Management
University Of Mississippi
Oxford, MS05.2023
Skills
- Microsoft Office certifications
- Feature prioritization
- Serve Safe certification
- Product documentation
- Technical problem-solving
- Attention to detail
- Multitasking
- Team collaboration
- Time management
- Excellent communication
- Active listening
- Decision making
Service Activities
- National Honor Society
- Varsity Lacrosse
- Orchestra
- Cross Country
- Children of the American Revolution
- Daughters of the American Revolution
- Boys and Girls Club
- Rally for Ally
- Project Elf
- Relay 4 Life
- Operation Christmas Child
- Salvation Army
- Read Across America
Leadership Experience
- Big Event Project Leader, Student Government Association
- Hall of Fame, Student Government Association
- Secretary, Chi Omega Fraternity
- Head of Logistics, Recruitment Week, Chi Omega Fraternity
- Social Chair, Chi Omega Fraternity
- Social Media Chair, Social Studies National Honors Society
Timeline
Licensed Product Associate
Johnnie-o
06.2023 - Current
Event Management Intern
Ellen Thomas Event Design
01.2023 - 05.2023
Sales Associate
Marsh's Surf Shop
05.2020 - 08.2020
Catering Lead
Elizabeth Heiskell Catering
11.2019 - 12.2022
Bachelor of Science - Hospitality Management
University Of Mississippi