Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAROLINE DOUGLASS

Trumbull,ct

Summary

Dependable Mohs Medical Assistant with relevant experience in a dermatology setting. Possess strong skills in patient care, surgical assistance, and wound care for Mohs surgery. Known for exceptional interpersonal skills and ability to work efficiently under pressure. Previous roles have allowed for significant impact on patient satisfaction and overall clinic efficiency.

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

9
9
years of professional experience

Work History

Mohs Medical Assistant

Skin Cancer Center Of Fairfield County
Hamden, CT
07.2018 - 10.2023
  • Incorporated outside records into charts and EHR.
  • Educated patients about medications, procedures and physician's instructions.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted Mohs surgeon with pre-operative preparations including positioning of patient, draping, and instrument setup.
  • Educated patients on the importance of follow up visits after Mohs procedure.
  • Processed orders for medical supplies and lab equipment.
  • Documented patient vitals such as pulse rate, blood pressure, temperature before and after surgical procedures.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Obtained specimens from patients for laboratory analysis following Mohs procedure.
  • Maintained inventory of supplies needed for Mohs surgeries in order to ensure adequate stock levels at all times.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Performed post-operative care such as suture removal and wound dressing changes.
  • Maintained cleanliness of treatment rooms between appointments by disinfecting surfaces and equipment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Reviewed lab results with physician or other healthcare providers when needed.
  • Prepared patient charts for Mohs surgery by gathering and verifying demographic information, insurance details, and medical history.
  • Provided emotional support to patients undergoing Mohs surgery and their families.
  • Verified that all required tests have been completed prior to scheduling a Mohs surgery.
  • Scheduled appointments for patients via phone and in person.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Took photographs of tissue samples removed during Mohs surgery for documentation purposes.
  • Kept accurate records of medications administered during treatments or surgeries performed in the clinic.
  • Administered medications under physician's supervision.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Medical Assistant

Dermatology Physicians of Connecticut
Shelton, CT
09.2014 - 10.2023
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Administered injections, medications and treatments as directed by the physician.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted back office patient processes to reduce office wait times.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Supported administrative staff by processing payments.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Incorporated outside records into charts and EHR.

Education

Certificate - Medical Assisting

Lincoln Technical Institute
Shelton, CT
06-2014

Associate of Applied Science - General Studies

Gateway Community College
New Haven, CT

Skills

  • Instrument sterilization
  • Patient care
  • Tissue processing
  • Patient flow management
  • Needs assessments
  • Medical office administration
  • Electronic medical records
  • Vital signs and examinations
  • Anatomy and physiology
  • Sterilization techniques
  • Medical terminology
  • Communicating with patient families
  • General housekeeping
  • Wound care specialist
  • Completing insurance forms
  • Medical equipment operation
  • Clinical applications
  • Sterile technique
  • Reliable team player
  • Emergency procedures
  • Monitoring patient progress
  • Wound care management
  • Calm and level-headed under duress
  • Complex dressings

Timeline

Mohs Medical Assistant

Skin Cancer Center Of Fairfield County
07.2018 - 10.2023

Medical Assistant

Dermatology Physicians of Connecticut
09.2014 - 10.2023

Certificate - Medical Assisting

Lincoln Technical Institute

Associate of Applied Science - General Studies

Gateway Community College

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CAROLINE DOUGLASS