Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

CAROLINE DOUGLASS

Trumbull

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Skilled dermatology assistant with strong background in patient care and clinical procedures. Adept at assisting in minor surgeries, managing medical records, and ensuring patient comfort. Key strengths include teamwork, adaptability, and results-driven approach to patient care. Reliable and flexible, known for maintaining high standards in fast-paced environment.

Overview

11
11
years of professional experience

Work History

Adaptive Swim Lesson Instructor

Woodruff Family YMCA
03.2025 - Current
  • Develop tailored swim lesson plans to accommodate diverse skill levels and learning styles.
  • Enhance student confidence through positive reinforcement and personalized feedback during lessons.
  • Evaluate student progress regularly, adapting instruction methods to improve learning outcomes.
  • Implemented safety protocols, ensuring compliance with all guidelines during swim sessions.

Mohs Medical Assistant

Skin Cancer Center Of Fairfield County
07.2018 - 10.2023
  • Assisted dermatologists in performing Mohs surgeries, ensuring sterile environments and patient safety.
  • Prepared surgical instruments and materials, maintaining strict adherence to protocols for cleanliness.
  • Educated patients on pre- and post-operative care, enhancing their understanding and compliance with treatment plans.
  • Managed patient scheduling and follow-up appointments, optimizing clinic workflow and reducing wait times.
  • Collaborated with healthcare team to streamline procedures, improving overall efficiency in patient care delivery.
  • Trained new medical assistants on clinic operations, fostering a supportive learning environment for staff development.
  • Implemented electronic health record updates, ensuring accurate documentation of patient information and treatments.
  • Monitored inventory levels of medical supplies, coordinating procurement to prevent shortages during procedures.
  • Contributed to a welcoming atmosphere for patients, addressing any questions or concerns regarding their appointments or treatment plans.
  • Elevated overall patient experience by providing compassionate support throughout their time at the clinic.
  • Minimized complications by accurately recording patient medical histories and vital signs.
  • Increased patient adherence to post-operative instructions through clear communication and engaging educational materials.
  • Assisted surgeons during complex cases, anticipating needs and ensuring seamless transitions between procedural stages.
  • Played an essential role in patient recovery, monitoring progress and adjusting care plans as needed to promote optimal healing.
  • Facilitated timely wound healing with proper wound care techniques and dressing applications.
  • Ensured prompt medical attention, triaging patients according to urgency levels upon arrival at the clinic.
  • Assisted in maximizing the accuracy of skin cancer diagnoses by performing tissue specimen collection, labeling, and processing tasks.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Removed sutures from complex repairs

Medical Assistant

Dermatology Physicians of Connecticut
09.2014 - 10.2023
  • Administered patient intake processes, ensuring accurate documentation of medical histories and treatment plans.
  • Assisted dermatologists with procedures, maintaining a sterile environment and efficient workflow.
  • Educated patients on skincare regimens and post-treatment care to enhance recovery outcomes.
  • Coordinated scheduling of appointments, optimizing provider availability and patient access to care.
  • Streamlined patient follow-up communications, resulting in improved adherence to treatment plans.
  • Trained new staff on clinical procedures and office protocols to enhance team performance and service delivery.
  • Implemented electronic health record updates, improving data accuracy and accessibility for clinical staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Certificate - Medical Assisting

Lincoln Technical Institute
06-2014

Skills

  • Lifesaving techniques
  • Group instruction
  • Customer service
  • Strong communicator
  • Child supervision
  • Pool safety
  • Parent communication
  • Adaptive teaching methods
  • Progress tracking
  • Insurance verification
  • Appointment scheduling
  • Suture removal
  • Clinical documentation
  • Diagnostic testing
  • Billing procedures
  • Wound care management
  • Pathology specimen handling
  • Vital signs measurement
  • Dermatologic procedures
  • Skin biopsy assistance
  • Phototherapy administration
  • Cosmetic procedures support
  • HIPAA compliance
  • Electronic health records
  • Patient scheduling
  • Patient assessments
  • Insurance authorizations
  • Data entry
  • Disease prevention education
  • Patient triage
  • Patient care coordination
  • Medical terminology
  • Conflict resolution
  • Patient flow management
  • Complex Problem-solving
  • Case management
  • Family education
  • Reliable transportation
  • Insurance claims

Education and Training

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Timeline

Adaptive Swim Lesson Instructor

Woodruff Family YMCA
03.2025 - Current

Mohs Medical Assistant

Skin Cancer Center Of Fairfield County
07.2018 - 10.2023

Medical Assistant

Dermatology Physicians of Connecticut
09.2014 - 10.2023

Certificate - Medical Assisting

Lincoln Technical Institute

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