Hi, I’m
Caroline Dudley
Charleston,SC
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
7
years of professional experience
1
Certification
Work History
Hall’s Chophouse Nexton
Assistant General Manager
02.2024 - Current
Job overview
- Train and help mold managers to be strong and confident in their positions
- Ensure a smooth service by reviewing all schedules and maintaining the standard during the shift
- Write the management, server, and host schedules.
- Coordinate with local schools and nonprofit organizations for donations/ fund raisers
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Hall Management Group
Training and Operations Coordinator
04.2021 - 02.2024
Job overview
- Reorganized and rewrote the training materials for Hall’s Chophouses
- Guided the training process through multiple location openings
- Created a recipe manuals for each station in BOH with prep and build guidelines
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Boosted productivity by establishing effective communication channels between departments.
- Assisted in recruitment/ hiring of all positions for all locations
- Assisted in opening three chophouse locations.
Hall’s Chophouse
Server Assistant, Server, Key Lead, Manager
02.2019 - 04.2021
Job overview
- Trained staff and guided guests to the best dining experience
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Ruth's Chris Steakhouse
Hostess, Runner, Server
09.2017 - 02.2019
Job overview
- Guided guests through their dining experience, ensuring perfection and satisfaction through their visit.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
P.F. Chang’s
Server
05.2017 - 08.2017
Job overview
- Assisted guests with making menu choices in an informative and helpful fashion
- Answered questions about menu selections and made recommendations when requested.
Education
University of South CarolinaColumbia, SC
B.S. Hospitality Management
12.2022
Skills
- Point of Sale (POS) System
- Works Well under pressure
- Computer Knowledge
- Staff Management
- Operations Management
- Staff Development
- Training and development background
- Business operations knowledge
- Employee Scheduling
Accomplishments
- Collaborated with team of 200+ in the development of opening multiple restaurant locations.
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Assistant General Manager
Hall’s Chophouse Nexton
02.2024 - Current
Training and Operations Coordinator
Hall Management Group
04.2021 - 02.2024
Server Assistant, Server, Key Lead, Manager
Hall’s Chophouse
02.2019 - 04.2021
Hostess, Runner, Server
Ruth's Chris Steakhouse
09.2017 - 02.2019
Server
P.F. Chang’s
05.2017 - 08.2017
University of South Carolina
B.S. Hospitality Management
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