Caroline Eakins
Summary
At Scott Emergency Communications Center, I excelled as a 911 Public Safety Telecommunicator, where my adeptness in call prioritization and unwavering professionalism significantly enhanced emergency response efficiency. Certified in multiple disciplines, including a 40-hour Iowa Basic Telecommunications course, certified training dispatcher, and task force dispatch training my skill set and integrity have been pivotal in ensuring public safety and supporting team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Scott Emergency Communications Center
03.1999 - Current
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Conducted quality assurance checks on recorded calls, identifying areas for improvement and implementing necessary changes.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
- Monitors the activities of emergency and non-emergency personnel and agencies. Analyzes and prioritizes information received in order to take appropriate action to dispatch necessary services. Acts as first public safety responder on calls for service and in police, fire and medical emergency situations. Provides detailed life sustaining and physical well being information to callers via computerized medical dispatch system. I have overseen activities of shifts to ensure work is completed in accordance with standard operating procedures. i have completed weekly schedules, adjusting schedules and staffing assignment to meet operations needs. I have participated in the interview and selection and recommendations for new hire and promotions of individuals as appropriate. i have addressed performance problems and administered corrective and or disciplinary actions as necessary. i have Implemented departmental work rules, policies and procedures. i have updated staff regarding new law changes as necessary. i have addressed customer complaints and solved daily operational problems as needed to assist staff. I have notified the Sheriff and other departmental supervisors as well as media and other staff members of notifications as needed.
Education
High School Diploma -
Central High School
Davenport, IA06.1992
Skills
- Call prioritization
- Professionalism and Integrity
- Public Safety Awareness
- Stress Tolerance
- Certified training officer September 2003 and again December 2023
- Iowa Basic telecommunications 40 hour training course Feburary 2000
- NATIONAL ACADEMIES OF EMERGENCY FIRE DISPATCH member number 941843
- NATIONAL INCIDENT MANAGEMENT SYSTEM JULY 2006 (TASK FORCE DISPATCH TRAINING)
- NATIONAL ACADEMIES OF EMERGENCY POLICE DISPATCH EXPIRED JANUARY 2017
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EFD - Emergency Fire dispatch
Timeline
911 Public Safety Telecommunicator
Scott Emergency Communications Center
03.1999 - Current
High School Diploma -
Central High School
Similar Profiles
Ashley HuffmanAshley Huffman
Public Safety Dispatcher at Scott Emergency Communications CenterPublic Safety Dispatcher at Scott Emergency Communications Center
Brittany WardBrittany Ward
911 Communications Supervisor/Certified Training Officer at Scott County Emergency Communication Center911 Communications Supervisor/Certified Training Officer at Scott County Emergency Communication Center
David JordanDavid Jordan
Operations Supervisor at Arlington County Emergency Communications CenterOperations Supervisor at Arlington County Emergency Communications Center
Wendy FleuryWendy Fleury
Public Information Officer/911 Public Safety Telecommunicator at Pierce County Emergency ManagementPublic Information Officer/911 Public Safety Telecommunicator at Pierce County Emergency Management
Jennifer WilsonJennifer Wilson
911 Public Safety Telecommunicator at Muscatine Joint Communications911 Public Safety Telecommunicator at Muscatine Joint Communications