Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Ebnet

Hoyt Lakes,MN

Summary

At Deluxe Catering, as Owner/Operator and Front of House Manager, I led the team to thrive in challenging economic conditions, enhancing customer satisfaction and loyalty through exceptional service and relationship-building. My expertise in operations management and negotiation significantly reduced costs, while my leadership fostered a collaborative and productive workplace culture. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

51
51
years of professional experience

Work History

Owner/Operator/Restaurant Front of House Manager

Deluxe Catering
04.1973 - 01.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Reviewed production schedules and streamlined processes.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Performed cash handling activities and secured nightly bank deposits.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Education

N/A - Clerical

Eveleth Area Technical College
Eveleth MN
05.1971

Skills

  • Small business operations
  • Customer Relations
  • Operations Management
  • Business Management
  • Negotiation
  • Consulting
  • Verbal and written communication
  • Staff hiring
  • Customer Service
  • Multitasking
  • Problem-solving aptitude
  • Decision-Making
  • Attention to Detail
  • Excellent Communication
  • Time Management
  • Professionalism
  • Time management abilities
  • Multitasking Abilities
  • Inventory Management
  • Customer Service Management
  • Organizational Skills

Timeline

Owner/Operator/Restaurant Front of House Manager

Deluxe Catering
04.1973 - 01.2024

N/A - Clerical

Eveleth Area Technical College

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Caroline Ebnet