Caroline Emile
Summary
To obtain a career with an organization that encourages personnel development, promotes professional behavior, and a strong business ethic, and embraces a work culture that rewards performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tax Preparer
AGI Tax Experts
01.2024 - Current
- Providing tax advice and guidance: Answering clients' questions about tax laws, regulations, deductions
- Assisting clients in preparing their tax returns by gathering necessary information, completing forms, and ensuring compliance with relevant tax laws
- Prepared all federal and state income tax paperwork for extensions and returns.
- Streamlined the tax filing process for corporate clients, resulting in reduced errors and improved accuracy.
Certified Home Health Aide
Unlimited Health Care
04.2023 - 12.2023
- Improved patient well-being by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
- Maintained patient safety by closely monitoring their health status and promptly addressing any concerns or changes in condition.
- Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
Professional Tax Preparer
United Tax Help
01.2023 - 04.2023
- Reviewed clients income regarding potential deductions and credits
- Assisted businesses and individual clients in preparing tax returns
- Applied federal, state, and local codes to ensure tax compliance
- Consulted clients on tax law and income statement documentation.
Client Care Worker
Carefor Health & Community Services
08.2020 - 01.2023
- Data entry, medical filing, and client outreach
- Observing and administering medication to clients
- Engaging life skills with clients for the inner-city department
- Care of basic medical needs for clients as in light wound care and taking vitals
- Recording clients daily activities
- Engaging with clients to take care of themselves in a proper matter.
PSW/Caregiver
Thorncliffe Place Retirement Home
12.2019 - 08.2020
- Working under the supervision of a Registered Practical Nurse
- Assisting with ambulation, positioning, and transferring using mechanical lifts such as a Hoyer lift
- Assisting or providing total personal care such as toileting, bathing, and perineal care
- Assisting with eating, dressing, and grooming
- Performing sitter duty or patient watch for confused patients
- Computer or paper documentation of Activities of Daily Living (ADL's) and other findings
- Reporting behavioral and clinical changes to a Registered Practical Nurse or Manager.
Customer Service Associate
Millennium 1 Solutions
03.2017 - 12.2019
- Proper validation of account holders
- Assisting cardholders with taking payments activating new cards
- Staying up-to-date on knowledge of products and escalating issues to account management.
Appointment Scheduler
Humana
01.2015 - 01.2017
- Outbound calls to health insurance holders to schedule yearly health assessments
- Assisting patients on any other service they would need from the nurse practitioner
- Scheduling nurse to an appointment to visit patient to complete yearly health assessments.
Customer Service Representative
Tier 1 Tech
01.2013 - 01.2015
- Assisting customers with setting up new accounts, scheduling callbacks, and directing customers to proper departments
- Assisting customers in the buying process by cross-selling new software and additional services
- Troubleshooting and fixing technical issues
- Running tune-ups on installed and uninstalled PC programs.
Customer Service Representative
Teleperformance
04.2011 - 02.2013
- Responsible for all customer inquiries and assisted with account issues
- Provided basic tech support and troubleshoot equipment and system problems
- Maintained records of returns, scheduled changes, product enhancements, or changes
- Resolved return credit problems and answered billing questions.
Education
Diploma - Patient Care Technician
Everest University
Pompano Beach, FL02.2011
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2008
Skills
- Negotiation
- Organizational skills
- Time management
- Tax reporting
- Risk Management
- Tax Return Preparation
- Software troubleshooting
- Sales
- Customer service
- Nursing
- Caregiving
- Home Care
- Medication Administration
- Senior Care
- Vital signs
Certification
- Patient care Technician
- First Aid Certificate
- Home Health aid
- Alzheimerpatient Care
- Osha training
- EKG
- Phlebotomy
- CPR
- CNA
Additional Information
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.Proficient in Microsoft Office, including knowledge of multiple networking environments and business software packages.Exceptional customer service.Excellent problem-solving skills with strong communication skills.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Tax Preparer
AGI Tax Experts
01.2024 - Current
Certified Home Health Aide
Unlimited Health Care
04.2023 - 12.2023
Professional Tax Preparer
United Tax Help
01.2023 - 04.2023
Client Care Worker
Carefor Health & Community Services
08.2020 - 01.2023
PSW/Caregiver
Thorncliffe Place Retirement Home
12.2019 - 08.2020
Customer Service Associate
Millennium 1 Solutions
03.2017 - 12.2019
Appointment Scheduler
Humana
01.2015 - 01.2017
Customer Service Representative
Tier 1 Tech
01.2013 - 01.2015
Customer Service Representative
Teleperformance
04.2011 - 02.2013
Diploma - Patient Care Technician
Everest University
High School Diploma -
Deerfield Beach High School
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