Caroline Ennis
Omaha,NE
Summary
I'm dependable, I'm punctual, and I make a great team player. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Contractor
State of Nebraska
2019.10 - Current
- Developed and maintained strong relationships with clients
- Delivered exceptional customer service by promptly addressing client inquiries and concerns
- Collaborated with cross-functional teams to develop innovative solutions for client needs
- Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions to their needs
- Managed project budgets, tracking expenses, and ensuring cost-effective resource allocation
- Successfully completed many number of projects within budget constraints while exceeding client expectations
- Provided training and mentorship to help them with everyday independent living skills.
Residential Services Support Staff
Vodec
2018.05 - 2019.10
- Assist the supervisors with all their duties, including daily documentation, billing, sending out right signatures, vehicle logs, entering after summery visit information, setting up appointments taking consumers to and from Appointments, Daily Emails to parents, guardians, staff, and supervisors, weekly EFH Interviews
- Build trusting relationships with consumers, parents, and guardians
- Scheduled and transported to and from appt
- Distributed medication and recorded accordingly
- Extensive documentation
- Coordinate out town travels and special events
- Weekly perseverance classes
- Daily living skills such as money management, house cleaning, laundry, cooking, etc
- Respite Care for 2 weeks at a time
- Coach and over see daily needs
- Call for charitable donations for our local nonprofit organizations holiday parties for the consumers
- Assistance with such as grooming, eating, bathing, dressing, and personal hygiene
- Assists with meal planning and preparation
- Coach and oversee daily needs.
Direct Support Professional
Lifescape
2014.08 - 2017.01
- Supervise mentally and physically disabled adults in home and work settings
- Assist in development of life skills and proficiency; coach and oversee daily needs
- Build trusting relationships and support 15 individuals in employment setting
- Manage residential daily living environment- group home and independent living
- Schedule and transport to appointments, distribute medication and record accordingly
- Extensive documentation and file maintenance for each person supported
- Provide training for technology, safety, and life skills
- Coordinate out of town travel and scheduling of special events.
General Manager/Marketing Training Coordinator
Domino's Pizza
2008.11 - 2014.07
- Manage all day-to-day store operations, including scheduling, inventory, bookkeeping, hiring and training, and complaint resolution
- Dual role also included marketing in local competitive market
- Provide outstanding customer experiences; lead by example
- Maintain store functionality, including bookkeeping and hiring and training
- Handle large amounts of cash and make bank deposits
- Master scheduling for employees and deliveries to ensure peak store performance
- Develop media kits, cold call prospective clients and build networking relationships
- Managed special events and charitable donations for local nonprofit organizations.
Education
High School Diploma -
Humboldt Jr & Sr High
St Paul Minnesota06.1992
Skills
- Customer Service
- POS
- Sales
- Fast learner
- Training
- Server
- Organizational Skills
- Microsoft Office
- Negotiation
- Microsoft Excel
- Organizational skills
- Time management
- Marketing
- Communication skills
- Management
- Event planning
- Office experience
- Front desk
- Phone etiquette
- Van driver
- Quality control
- Quality inspection
- Long term care
- Hospitality
- Guest services
- Guest relations
- Events Management
- Caregiving
- Laundry
- Microsoft Outlook
- Home Care
- Commercial Cleaning
- Cleaning Experience
- Supervising Experience
- Cold Calling
- Residential Cleaning
- Human Resources
- Personal Assistant Experience
- Administrative Experience
- Microsoft Powerpoint
Scheduling
Certification
- CPR Certification
- First Aid
- Med Aid
Assessments
- Filing & organization, Proficient, 06/01/24
- Attention to detail, Proficient, 07/01/24
- Written communication, Proficient, 07/01/24
- Food service: Customer situations, Proficient, 06/01/24
- Work style: Reliability, Proficient, 06/01/24
- Customer focus & orientation, Completed, 06/01/24
- Home health aide skills, Proficient, 06/01/24
- Sales skills, Proficient, 06/01/24
- Medical receptionist skills, Completed, 06/01/24
- Typing, Completed, 06/01/24
- Administrative assistant/receptionist, Completed, 06/01/24
Timeline
Independent Contractor
State of Nebraska
2019.10 - Current
Residential Services Support Staff
Vodec
2018.05 - 2019.10
Direct Support Professional
Lifescape
2014.08 - 2017.01
General Manager/Marketing Training Coordinator
Domino's Pizza
2008.11 - 2014.07
High School Diploma -
Humboldt Jr & Sr High
- CPR Certification
- First Aid
- Med Aid
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