CAROLINE EVARDO
Oakley,CA
Summary
Dynamic Pharmacy Manager with extensive experience at Rite Aid, excelling in patient education and medication therapy management. Proven track record in optimizing pharmacy operations and enhancing patient safety through rigorous protocols. Skilled in staff supervision and inventory control, fostering a customer-centric environment that drives loyalty and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Rite Aid
02.2007 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Enhanced patient safety by implementing rigorous medication error prevention protocols.
- Ensured safe working environment, adhering to strict health and safety guidelines.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor Of Science - Pharmacy
University of Bohol
Bohol, Philippines 03.1989
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Inventory control
- Patient counseling
- Drug utilization review
- Immunizations
- Purchasing management
- Medication therapy management
- Pharmacy operations
- Staff supervision
- Decision-making
- Staff scheduling
- Schedule management
- Basic life support for health care providers
Certification
APhA Pharmacy-Based Immunization Delivery
American Red Cross - Basic Life Support
Timeline
Pharmacy Manager
Rite Aid
02.2007 - Current
Bachelor Of Science - Pharmacy
University of Bohol
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