CAROLINE EVERETT
Greenwood,Indiana
Summary
Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Manager
Oller Family Dental
04.2018 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for patients.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw quality control and productivity rates to increase revenue and production times.
Practice Administrator
Hickman Orthodontics
11.2009 - 04.2018
- Managed all staff and daily operations to ensure the success of the practice Provided excellent Customer Service, answered phones Greeted customers and acknowledged their questions and concerns regarding the practice Marketed the practice to attract potential patients and maintained the brand of the practice Processed all monthly, quarterly and yearly reports Managed all practice updates, IT issues, facility repairs Monitored numbers in order to have plan for yearly practice growth and exceeded goals Collected Insurance/patient information/managed schedule
- Communicated with doctor, doctor assistants, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Responded to inquiries from doctors, assistants and patients with accurate information.
- Developed and updated department goals and achievements throughout fiscal year.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Managed and recorded facility maintenance and upkeep budget.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Office Manager/Patient Care Coordinator
Best In Sight Eye Care
02.2001 - 11.2009
- Managed all staff for multiple locations/daily operations to ensure the success of the practice Provided excellent Customer Service, answered phones, greeted patients Preliminary testing for exams/dispensed glasses/contact lenses Marketed practice to retain and attract potential patients Patient billing/insurance follow up
Customer Service Coordinator/Assistant Buyer/General Manager
Paul Harris Stores, Inc
09.1995 - 10.2001
- Managed company wide customer needs and complaints Assisted Buyer for Career Wear/data entry/communication with foreign vendors Meet with CEO/CFO/Vice Presidents of different departments to review lines Managed 40-65 staff members in 2 nd largest producing store in company Beat daily/monthly/yearly sales goals regularly
- Tyler Genneken Foundation Football Tournament Assisted with staffing and set up
- Vacaville Fiesta Queen Pageant Assisted with pageant training & organizing
Ambassador
01.1988
- Of goodwill Attended and volunteered with events associated with community
Education
Business Administration And Management
Solano Community College
Fairfield, CASkills
- Electronic Health Records
- Referral Management
- Policy Development
- Budget Oversight
- Workflow Planning
- Managing Files and Records
- Staff Meetings
- Best Practices and Standards
- Supply Ordering
- Managing Practice Operations
- Customer Satisfaction
- New Hire Training
- Marketing
- Medical Billing and Collections
Accomplishments
- Computer: Microsoft Office; Word, PowerPoint, Excel, Outlook, Orthotrac, Quickbooks, Softdent, Dentrix Ascend
- SOCIAL MEDIA
- Facebook for business, monitored google reviews
Certification
CPR certified SKILLS, OSHA certified
Timeline
Office Manager
Oller Family Dental
04.2018 - Current
Practice Administrator
Hickman Orthodontics
11.2009 - 04.2018
Office Manager/Patient Care Coordinator
Best In Sight Eye Care
02.2001 - 11.2009
Customer Service Coordinator/Assistant Buyer/General Manager
Paul Harris Stores, Inc
09.1995 - 10.2001
Ambassador
01.1988
Business Administration And Management
Solano Community College
CPR certified SKILLS, OSHA certified
Similar Profiles
Brian ParedesBrian Paredes
Babysitter at Oller FamilyBabysitter at Oller Family
Francesca OllerFrancesca Oller
ASSISTANT MANAGER at Oller & Cía ltd.ASSISTANT MANAGER at Oller & Cía ltd.
Monica EllebrachtMonica Ellebracht
Office Manager at Simply Smiles Dentistry, Briana Oller, DMDOffice Manager at Simply Smiles Dentistry, Briana Oller, DMD