Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Caroline Everett

Houston,TX

Summary

Dynamic Account Services Coordinator with Mustang CAT, adept at enhancing client satisfaction and streamlining processes. Leveraged strong communication and problem-solving skills to exceed performance targets, driving revenue growth and improving retention rates. Proven ability to build relationships and implement process improvements, ensuring efficient account management and timely issue resolution.

Professional in account services with robust track record in client relationship management and project coordination. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for reliable organizational skills, effective communication, and strategic problem-solving. Ready to drive impactful outcomes in fast-paced environment.

Overview

15
15
years of professional experience

Work History

Account Services Coordinator

Mustang CAT
07.2010 - 03.2025
  • Organized account-related events and initiatives aimed at strengthening relationships with key clients.
  • Streamlined account management processes, improving efficiency and reducing errors.
  • Boosted client satisfaction by effectively addressing and resolving account issues in a timely manner.
  • Managed client accounts, ensuring accurate billing and prompt payment collection.
  • Identified process improvements to enhance overall team productivity while maintaining high levels of customer satisfaction.
  • Served as a liaison between clients and internal departments, fostering effective communication and collaboration.
  • Consistently met or exceeded performance targets related to account management metrics such as retention rates, revenue growth, and client satisfaction scores.
  • Streamlined account management processes for improved efficiency and productivity.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

John F Kennedy High School
San Antonio, TX
05-1984

Skills

  • Data entry
  • Customer service
  • Strong Communication skills
  • Problem Solving
  • Ability to build and maintain relationships
  • Time Management skills
  • Great Organization skills
  • Process improvement

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved through effectively

Languages

Spanish
Full Professional

Timeline

Account Services Coordinator

Mustang CAT
07.2010 - 03.2025

High School Diploma -

John F Kennedy High School
Caroline Everett