Caroline Farro
New Jersey,NJ
Summary
Detail-oriented and bilingual Legal Support Professional with 5+ years of experience in legal billing, litigation support, and administrative operations in both legal and customer-facing environments. Proven success in eBilling systems, court filing procedures, document management, and client communication. Strong ability to manage multiple priorities, maintain confidentiality, and support attorneys in fast-paced law firm or consulting environments. Seeking to contribute to a legal team in New York or New Jersey through a hybrid or full-time position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
H&r Block
Toms River, NJ
01.2026 - Current
- Managed front desk operations, ensuring efficient scheduling and customer service.
- Processed client appointments using H&R Block software, enhancing workflow efficiency.
- Assisted in maintaining organized filing systems for client records and documentation.
- Provided administrative support to tax professionals during peak seasons, improving team productivity.
- Implemented process improvements that streamlined appointment scheduling and reduced wait times.
- Coordinated communication between clients and tax preparers, ensuring timely updates and follow-ups.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Nanny
Private Family
New Jersey, USA
09.2024 - 12.2025
- Coordinated children’s schedules, medical appointments, and extracurricular logistics.
- Maintained records and communicated with schools, healthcare providers, and parents.
- Organized daily routines, resolving logistical challenges in a fast-paced environment.
- Ensured data privacy and structure in documentation of children’s development.
- On Site
Legal Assistant
Arnor Serafim Jr
São Paulo, Brazil
10.2019 - 10.2024
- Drafted contracts, filings, and legal correspondence with high attention to detail.
- Managed client case files, tracked deadlines, and prepared court-related documents.
- Assisted attorneys with legal research and organized case-related billing information.
- Maintained confidential databases and managed communications with clients and legal teams.
- Remote
Au Pair
Cultural Care
New Jersey, USA
08.2022 - 08.2024
- Managed calendar planning, school coordination, and routine structuring for host children.
- Prepared progress updates and maintained health and milestone records.
- Communicated with external contacts to ensure smooth daily logistics.
- Supported a confidential, high-responsibility home environment with autonomy.
- On Site
Legal Administrative Intern
Arnor Serafim Jr
São Paulo, Brazil
03.2019 - 10.2019
- Assisted with filing legal documents, drafting motions, and organizing client records.
- Supported legal billing processes and internal tracking of case milestones.
- Managed attorney schedules and coordinated court submission timelines.
- Maintained accurate logs and followed confidentiality and data policies.
- On Site
Sales Assistant
Bope
São Paulo, Brazil
07.2016 - 11.2018
- Managed administrative operations including invoices, reports, and file organization.
- Maintained store inventory and processed daily transactions with accuracy.
- Delivered customer service, resolving product and service issues efficiently.
- Assisted with internal documentation for compliance and audits.
- On Site
Education
Bachelor’s Degree - Business Administration
Braz Cubas University Center
São Paulo, Brazil01-2020
High-School - undefined
E.E Tito Prates da Fonseca
São Paulo, Brazil01-2015
MBA - Master of Business Administration
Western Governors University
Salt Lake City, UT04-2027
Skills
- Languages: Portuguese (Native), English (Fluent), Spanish (Proficient - B2)
- Soft Skills: Strong attention to detail, Excellent organizational and time management skills, Effective problem-solving, Discretion and confidentiality, Collaborative team player, Adaptable, Strong work ethic
- IT Skills: Microsoft Office Suite (Word, Excel, Outlook), Legal software (Clio, MyCase, TrialWorks - eager to learn)
- Case Management Skills: Filing and record keeping, Client communication, Calendar management, Portuguese-English translation
- Reception area maintenance
- Appointment setting
- Multi-line phone operation
- File organization
- Reception management
- Document scanning and digitization
- Document management
- Calendar management
- Scheduling appointments
- Confidential information management
- Call handling
- Phone and email etiquette
- Microsoft office
- Support services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Project Management - IOS Instituto da Oportunidade Social Completed 2016
- Business Management: Enterprise Resource Planning (ERP) – TOTVS Completed 2016
- 6-month course, Brazil
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Interests
- Volunteer Work
- Youth Development Programs
- Environmental Stewardship
- Environmental Conservation Projects
Timeline
Receptionist Administrator
H&r Block
01.2026 - Current
Nanny
Private Family
09.2024 - 12.2025
Au Pair
Cultural Care
08.2022 - 08.2024
Legal Assistant
Arnor Serafim Jr
10.2019 - 10.2024
Legal Administrative Intern
Arnor Serafim Jr
03.2019 - 10.2019
Sales Assistant
Bope
07.2016 - 11.2018
High-School - undefined
E.E Tito Prates da Fonseca
Bachelor’s Degree - Business Administration
Braz Cubas University Center
MBA - Master of Business Administration
Western Governors University