Summary
Overview
Work History
Education
Skills
Expected Graduation Date
Volunteer Experience
References
Languages
Timeline
Generic

CAROLINE FERNANDEZ

East Hampton,NY

Summary

Self-motivated bilingual office manager and HR professional with over 5 years of expertise with additional background in hospitality and client relations. Detail oriented and organized individual who exemplifies professionalism. Demonstrated history of successful office administration, while providing innovative and efficient solutions.

Overview

12
12
years of professional experience

Work History

Office manager

Hamptons VIP Ride INC
08.2021 - 05.2024
  • Employee payroll
  • Transportation dispatcher, client services, chauffeur manager.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant manager

Nutrition department cy-fair ISD
11.2019 - 08.2021
  • Assist children under 16 years with nutritional information
  • Provide nutritious food to children.

Spanish interpreter

Cyracom International
02.2018 - 12.2019
  • Over the phone medical interpretation from English to Spanish and vice versa
  • Knowledge of medical terms and pharmaceutical terms.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Enabled seamless communication between team members in global offices by providing accurate written translations of internal communications, policies, and procedures.

Human Resources Office Administrator/Restaurant Food Server

Pappas Restaurants INC
05.2012 - 02.2018
  • Serving food for guests, provide excellent restaurant experience and serve at private parties
  • Employee payroll, hiring and termination of staff, data entry and general manager assistance.
  • Enhanced employee satisfaction by implementing efficient HR processes and policies.


  • Maintained accurate personnel records to ensure compliance with labor laws and regulations.
  • Improved onboarding experience for new hires, fostering positive relationships from day one.
  • Reduced employee turnover by addressing concerns and proactively implementing retention strategies.
  • Assisted in developing company-wide training programs to enhance workforce skills and boost productivity.
  • Ensured a safe workplace by conducting regular safety audits and updating safety protocols as needed.
  • Supported managers in resolving employee grievances, promoting a harmonious work environment.
  • Administered payroll processing accurately and on time, maintaining employee trust in compensation management practices.
  • Fostered diversity and inclusion by implementing fair hiring practices and promoting cultural awareness within the organization.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Associates of Science -

Lonestar Cy Fair College

BS interdisciplinary studies of social sciences -

University of Houston-Downtown
Houston, TX
05.2024

Skills

  • Microsoft (MS) Excel, Word, Outlook
  • QuickBooks
  • Sales Tax preparer
  • Bilingual (English- Spanish)
  • Staff Management
  • Staff hiring
  • Operations Management
  • Bookkeeping
  • Office Management
  • Team Supervision
  • Contract Administration
  • Employee Supervision
  • Inventory Control
  • Policy Development
  • Supply Management
  • Administrative Support
  • Customer Service
  • Workforce Management
  • Compliance Monitoring
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Administrative Oversight
  • Document Management
  • Workflow Optimization
  • Payroll and budgeting
  • Conflict Management
  • Office Administration
  • Customer Relations
  • Staff Training
  • Scheduling Coordination
  • Human Resources
  • Scheduling and calendar management
  • Event Coordination

Expected Graduation Date

05/2024

Volunteer Experience

SONRISAS orphanage, 160, Helping children who had been taken by the state in overcoming anxiety. Cooking, dancing, playing and homework time.

References

  • Ariana Acevedo, Cy fair ISD, ariacevedo@yahoo.com, 281-919-5755
  • Julian Mejia, Springs auto repair inc., juliandresmejia@gmail.com, 631-500-0485
  • Osiris Nicolas Herrera, 609 clayton Ln Austin TX 78752, 832-988-8049

Languages

Spanish
Native or Bilingual

Timeline

Office manager

Hamptons VIP Ride INC
08.2021 - 05.2024

Assistant manager

Nutrition department cy-fair ISD
11.2019 - 08.2021

Spanish interpreter

Cyracom International
02.2018 - 12.2019

Human Resources Office Administrator/Restaurant Food Server

Pappas Restaurants INC
05.2012 - 02.2018

Associates of Science -

Lonestar Cy Fair College

BS interdisciplinary studies of social sciences -

University of Houston-Downtown

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